If multiple files are uploaded, they are played in the order that they are listed on the Music On Hold page. If there is only one file, it is played repeatedly.
All our customer service advisers are busy. Due to currrent high volume of calls, it may be some time before an adviser is able to take your call. either continue to hold or press 1 and leave your details and we will call you back later today.
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A phone system with a Music On-Hold input connection. Have multi-line phones, a hosted PBX or VOIP phone system? Contact us and we'll get you set up!
Very quick turn around, extremely professional and easy to work with. Highly recommend!
It doesn't matter how great your customer experience in store or with an employee is, if you neglect the on hold experience, you're neglecting the customer. Not sold? Check out Number 5, below:
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Our awesome Cloudstream player allows you to update your message on-hold productions via the cloud. Connect to a standard wired internet connection, Wi-Fi or update without a network connection using a USB flash drive. Our revolutionary player also allows you to stream business background music from a second zone. One player does it all!
Each recording is customised to suit your business requirements. You can choose from a range of tones, voice artists, or create a custom script for your on hold message.
To take advantage of our 3 for 2 offer, remember to say ‘Monkey, Monkey’ at the start of your call.
From the moment I contacted the team at Messages on Hold I had nothing but a complete fast and professional experience.
This may sound odd, but the audio track needs a bit of grit or background music, or it should clearly sound like an automated recording, so the caller knows that it’s a recording.
Some providers have it some don't. You would have to contact AT&T to see if they support it. Apr 14, 2009 4:53 PM User profile for user: Robni Rekk Robni Rekk Apr 14, 2009 5:04 PM in response to PsychedelicWonders In response to PsychedelicWonders
It seems pretty self-explanatory: on-hold messages are messages that play “on hold” over your telephone system. These professionally produced recordings are also an integral part of your company’s marketing strategy. By providing timely, relevant information about your business, an on-hold messaging program reinforces current marketing campaigns and builds brand recognition. This in turn increases call retention by improving the caller experience. To top it all off, it also increases sales by targeting key demographics.
This customised messages is yours outright, you are not locked into a contract or ongoing payments, if you see your business wanting to change messages during the year ie: seasonal promotion or to keep your messages fresh or if you are relocating you can change out single segments without having to get a new message!
Only bring attention to a hold when: But no matter what, refuse your urge to use distastefully curt phrases like “please hold” and “one moment.”. You should always use custom on hold messages, not trite and irritating ones. Before putting a customer on hold, make sure you have a proper hold procedure in place.
We have an old at&t Merlin phone system and that could be the cause of volume issue but not sure. If you buy this box and volume is too low for cell phones, I recommend buying the IBOOST to solve this problem.