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We collaborate with your business to create an on hold message that’s specifically designed for your needs.
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Phone System feature: Plays default music defined by the service when an external call from the Public Switched Telephone Network (PSTN) is placed on hold. This feature works for one-to-one PSTN-to-Teams calls in addition to calls made to a call queue. Users can listen to their messages on their certified desktop phone, and on all Teams
How to make sure the callers do not hang up and keep waiting for the next available client rep? You ask them!
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Custom Messaging on Hold couldn’t be easier to get started with. You have the option to record your own messages or we can arrange for a professional voice artist to record them for you. We also offer a choice of on-hold music depending on what best suits your business, with a range of tracks from gentle, relaxing music to fast-paced tunes.
Callers don’t have the luxury of seeing the script laid out in front of them while they’re listening to the various menu options. With this in mind, it’s important to use language that’s easy for callers to comprehend the first time they hear it.
USA Business Telephone Today conducted a survey of 30,000 callers to study the effects of hold music, or the lack of it, for a single minute. More than half the callers who were put on hold without any auditory stimulation hung up. The silence affected the rest of the group’s perception of time: More than 27 percent thought their wait time exceeded five minutes, and 18 percent thought it exceeded three minutes. Only 3 percent judged their wait time to be close to the actual one-minute timeframe. All of the callers in the study had listened to dead air for only 60 seconds.
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The products are reasonably priced, the customer service is good with knowledgeable and friendly staff. We've been using the business for years and fully intend to continue
Great company to deal with! Made everything so straight forward and the results are fantastic! Really happy with our hold music. Great price and great product. Would definitely use them again! Thanks guys!
You don't have to be a large national business to make an impression with your callers. On hold messages are ideal for SME businesses to sound just as professional.
Sample 3 – “Thanks for holding. Did you know that JK Mortgage has special programs designed to help people who don’t qualify for a standard loan? We can customize a loan specifically to meet your needs. Ask one of our certified agents for information. Someone will be with you shortly.”
Highly recommend, Excellent company, headset ordered arrived in great time, absolutely fantastic customer service from Jo and excellent technical advice from Scott. Keep up the good work