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Website: https://support.zoom.us/hc/en-us/articles/360028212652-Customizing-audio-greetings-and-hold-music
Don’t miss out on an opportunity to educate and entertain your callers (bundled with the possibility of making that extra sale, which is always a plus). You can utilize on hold messages in a variety of ways to get engagement from your callers and to ensure they feel in control. All it takes is the right script, the right voice, and habitual updates dashed with a little bit of creativity. .

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How to Format Your On Hold Script. For an average IVR phone system where customers are on hold for 1-3 minutes, it’s wise to have at least two courtesy messages and two marketing messages, with each message timing out to precisely 30 seconds (:30). Hold music should play in between the messages for 30 seconds (:30).
Website: https://www.opisit.com/wp-content/uploads/2019/03/How-to-use-your-new-phone-solution_v0.8.pdf

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You have a captive audience on hold. On-Hold messages—while they wait even for a few moments— are very important for any business. Especially if you have a customer service line or you conduct any kind of business over the phone, then you need a message on-hold production provided by our division OnHoldAudio.net.
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    I’m as surprised as you that Kings Of Leon have songs other than “Use Somebody.”

    Website: https://www.spectrio.com/on-hold-messaging/how-to-craft-the-perfect-on-hold-message/#:~:text=How to Craft the Perfect On-Hold Message 1,5 Thank Your Customers for Their Time.
    Listen to Phone On Hold Music, Royalty Free by The Invisible Musicians on Apple Music. Stream songs including "Please Stand By", "Be Right With You" and more.

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    Think you can’t afford national broadcast quality TV commercial spots? Well, think again! We deliver professional TV commercial production services to businesses for an affordable price! Unlike the other guys, we don't do canned, and we don't do boring. Customized Studio Sets

    24% said that on hold messaging had been directly responsible for sales (54% were unsure as they do not track this kind of information)
    A Holdcom Consultant will review your script to check for grammar & syntax and verify any necessary pronunciations before submitting to production.

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    Record a Professional Phone Message and Promote Your Business Brand Every Time Someone Calls On Hold Messages for Business from $39 Choice of Tones. Male or Female Voice Phone Recordings.

    As part of our strong customer service commitment and our lifelong competitive strategy, we have established our Quality Assurance Lab program. We have modern equipment to virtually test any durability, precision and performance. One of our excellent representatives will be happy to tell you more about it in a moment.
    “Call center operators who picked up the phone reported feeling less emotionally exhausted when dealing with customers who heard standard pop music.” –Time, “Why Music on Hold Drives You Crazy”

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    Business Intro – quick intro announcement heard by the caller before they speak with a business representative. Usually quite short and welcoming, introducing the business to the caller.

    This is where an on-hold marketing system makes all the difference, and the right on-hold company will drive sales! A well-crafted on old program from Telephone On Hold means your valued staff will spend less time answering the phones, and more time caring for Fido and Fluffy. An on hold message from Telephone On Hold will increase your business.
    Our blog post - how to choose the best voice for on-hold marketing has some crucial information you should consider before selecting a voice-over talent for your on-hold messages.

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So, given that hold music is such a powerful potential source of frustration, why do companies continue to get it wrong? Reading the articles that are out there, there seems to be a lot of speculation regarding the best choice of music to placate or even entertain customers while they wait in your queue. Some common suggestions include “Hanging On The Telephone” by Blondie, or Lionel Richie’s “Hello, is it me you’re looking for?”. Or how about looking up the customer’s record in your call centre CRM, grabbing their date of birth, and playing something based on their age range - pop for the under 25s and presumably something fusty for the oldies?

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A hold messaging system provides a better calling experience from start to finish as you can also integrate VoIP Phone Solutions into your system. This routes calls to off-site locations and expands your ability to answer calls in a timely fashion and communicate with customers even if you are out of the store or office.

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The same goes with sales: You want your caller to be excited about talking to you.

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