Helpful message on hold sections are meant to speedily improve the caller experience. Good content to provide during these sections might include information that the caller may be looking for on their call, information regarding access to a business location, troubleshooting steps and problem resolution and information on organizational changes that the caller may need before proceeding with their call.
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We collaborate with your business to create an on hold message that’s specifically designed for your needs.
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Upload the professionally recorded WAV file to use with the matching PBX feature. Replace Music On Hold with your own professionally recorded Messages On Hold.
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One that makes time not seem like a constraint, one that has a mix on hold music and voice messaging sprinkled across.
Business Intro – quick intro announcement heard by the caller before they speak with a business representative. Usually quite short and welcoming, introducing the business to the caller.
Here you’ll find a collection of commonly used oh hold message scripts along with the audio examples:
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Or the other person may not show up at all, as happened to me, and "I'm On Hold" will loop and loop ad infinitum. At least, until you hang up. Read & Listen Home News Arts & Life Music Podcasts Programs Connect Newsletters Facebook Twitter Instagram Press Contact & Help About NPR Overview Diversity Ethics Finances Public Editor Corrections Get Involved Support Public Radio Sponsor NPR NPR Careers NPR Shop NPR Events NPR Extra Terms of Use Privacy Your Privacy Choices Text Only
We pride ourselves on our ability to provide outstanding customer service and support, along with expert advice on how to best meet the requirements of any audio application.
So, you’ve called in to a customer service line looking for help regarding a product or service you’ve purchased. Your hope is that your questions will be answered and your issues resolved quickly, and by a person who is capable and amiable.
Accessibility links Skip to main content Keyboard shortcuts for audio player Open Navigation Menu NPR Shop Close Navigation Menu News Expand/collapse submenu for News National World Politics Business Health Science Climate Race Arts & Life Expand/collapse submenu for Arts & Life Books Movies Television Pop Culture Food Art & Design Performing Arts Life Kit Music Expand/collapse submenu for Music #NowPlaying Tiny Desk All Songs Considered Music News Music Features Live Sessions Shows & Podcasts Expand/collapse submenu for Shows & Podcasts #NowPlaying Tiny Desk All Songs Considered Music News Music Features Live Sessions About NPR Diversity Organization Support Careers Connect Press Ethics The Many Requirements Of Hold Music, A Genre For No One Hold music is camouflaged sound — it needs to obviously exist, while also barely doing so. Small wonder, then, that its biggest "hit" does none of that. Facebook Twitter Flipboard Email Hold music has a paradoxical purpose: Keep folks on the line, but don't draw their attention. DigiPub/Getty Images hide caption
Make your business stand with a professional voice recording. Our voice artists have over 18 years worth of experience and produce messages of the highest quality.
1. Start with a warm greeting. It’s only polite to say “Hello”. However, don’t forget to ask the caller to stay on the line and wait.