The intro greeting should be a reassurance that the caller has reached the correct organization along with general information about the company, and information that you want the caller to have on hand. Good information to provide at this point might include organizational slogans, years in business and general product information.
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"This whole 'Humor On Hold™' thing is pretty freaking stellar." - Rachel McGrath / On Hold Messaging Association's MARCE Awards Judge
Waiting queues allow your callers to wait on you on the line but you should not exceed the waiting time for more than 5 minutes. A queue announcement can also be introduced after the “message before answering”. After the “message before answering”, the waiting announcement is immediately cut.
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Whether you have one incoming phone line or hundreds, we are compatible with any phone system. We have analog, VoIP, and cloud-based message delivery options.
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The more frequently your callers hear that (or any prompt), the less they believe you.
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Avoid beeps and radio silence. Once a customer has been placed on hold on radio silence, the customer tends to hang up in less than 40 seconds because that customer thinks, "I've been forgotten".
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Sample 6 – “Thank you for holding. Someone will be with you shortly. At The Villages of Exeter, tennis, swimming, concierge services, and a championship golf course are all just outside your door. Visit our 5,400 square foot model and tour the clubhouse daily between 10 a.m. and 5 p.m. Someone will be with you shortly.” Order Now We accept these Join Us on Facebook and Twitter Today!! Professional On Hold Messages and Music Looking for business on hold messages that are tailored for your company and work?
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