5. TO SOUND UP-TO-DATE. Adding seasonal, holiday, or other temporary messages such a facility closures or construction notification to Message-On-Hold features helps make your business communicative, attentive, and that ever important quality of being “personable”.
We are your leading source of high quality products and excellent services. Conveniently located at (business address), we are here to serve you from monday to friday from (business hours). You can also visit our website 24/7 online at (website).
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So what can we do to avoid inflicting further musical misery on our own customers while they’re patiently sitting on hold? We could just go back to playing a ringing sound, or an intermittent beep just to let people know they’re still connected, but that would be awfully dull. The best compromise is relatively simple electronic music that doesn't have too much going on as the ideal choice for hold music as it requires far less refined sound quality to get a decent rendition down a telephone connection.
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Using concise and simple words in your scripting helps ensure callers can comprehend what is being said. Although a complete on-hold message can be quite lengthy, it should include concise and to the point single messages. Aim to get each message across in around 35 to 40 words. Remember, what may read great in written word doesn't necessary sound great said out aloud.
A phone line isn’t a state of the art speaker system; its primary function is to make sure the call is connected. Volume changes, frequency, and distortion are all elements to consider when choosing hold music.
If you have a nice voice and more or less decent recording equipment, you can record your own on hold messages.
Website: https://www.onholdmessagingdirect.com/blog/phone-greeting-and-on-hold-message-script-templates/
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Generic music can help keep them on the line, but why waste money playing pointless music, that requires a license to play, when you can be promoting what your company does?
The more frequently your callers hear that (or any prompt), the less they believe you.
Manage the expectations by reminding your clients that the customer agent will speak with them as soon as possible and the wait is almost over.
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Thank you for calling {COMPANY NAME}. You will be assisted shortly. Please note that all calls are answered in the order they are received.
Once you have completed your draft, we recommend triple-checking it. After all, once recorded, it will be with you for months if not years. Re-read it more than once Read it out loud Read it to your colleagues and get them to read it back to you Where next? For prices see our telephone audio packages Listen to our telephony voice overs Listen to PRS free hold music Get help writing Your On-hold Script Still have questions? See On Hold Messaging FAQs If you would like a reply, please provide your email address (optional): Play Pause Stop Mute Unmute Add to ‘my lists’ License & Download My Listening History (0) Update Required To play the media you will need to either update your browser to a recent version or update your Flash plugin. We operate a credit system that enables you to buy just the credits you need or you can buy more to get a generous discount. Credits you buy never expire, you can use them anytime. To find out how many credits you need and how much it will cost simply click the "License Now" button in the search results. Seeing How Much it is? The screen shot below shows an example of the cost information displayed when the "License Now" is clicked from the search results. See our 'Buy Download Credits' page for full credit price details and discounts. 'My Lists' enables you to create and organise playlists of music tracks and sound effects. The lists you create will be saved in your account area and you can email it to yourself, your colleague or your client. Extended License covers: - Extended License A to C Please select from Extended license options A to C if you need to produce more than 5,000 copies of your product Extended D to E: Regional/National or Worldwide TV & Radio Advertising These license options include the same uses covered in the standard license but extend its usage to include regional/national or worldwide TV and Radio advertising campaigns. Extended F to G: National or Worldwide Theater / Cinema release (including in-theatre advertising / screening pre-roll) These license options cover usage in large scale theatrical or cinematic productions. If your project is a local / small production our standard license will suffice. Extended H: Household Brands Please select this Extended license to cover usage by blue chip / household brands. This license option allows for global, ongoing use on all known platforms with a single license fee. If you are unsure, have a requirement not covered here, a limited budget or special requirement please get in touch. Credits required: 0 0 0 0 0 mp3
And the best part is that you don’t need to write your on hold message script to be so formal. The point of an on hold message is to keep them on the line, not to bore them to death! So, you might as well try to have some fun with it and make your customers laugh while they wait.