-8 to 15% of a company’s customer base is lost each year, 68% is due to indifferent or negative phone treatment.
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This is perhaps the most encouraging song in the list. Hold on, your Customer Service Representative is coming. Probably.
Our team seamlessly blends creative writing, voice, and musical genre to create customized recordings designed to inform, educate, and motivate your important captive on hold listeners.
Great experience, quick turn around time and quick revisions/adjustments made. Thoroughly enjoyed working with Fausto from On Hold Audio by Advanced Productions. Highly recommend and will use again.
Media Sound is an Australian based Audio Production company specialising in the recording of Voice Artists and composing of Production Music. Our Voice Overs and Voiceover productions can be heard on Radio and Television Stations, Telephone Music On Hold Systems, Website Audio and Corporate Videos in Sydney, Brisbane, Gold Coast, Melbourne, Adelaide, Perth, Hobart, Darwin, and all over Australia and the world. We are extremely passionate about Audio Productions and our Production Studios together with our Audio Engineers make us the market leaders. Oursister company Media Messages supplys messages on hold for your telephone on hold advertising! Services Message On Hold Pay As You Go Bundles Telephone Voice Prompts Commercial Recording Bilingual Voice Over Client Login 1-888-886-6247 About Us Introduction Our Team Our Voice Talent Our Studio Our Partners Help FAQ Help Toggle navigation Home About Us Introduction Our Team Our Voice Talent Our Studio Our Partners Services Message On Hold Pay As You Go Bundles VOIP Phone Prompts Commercial Recording Localization & Translation Help FAQ Help Blog Contact
Choose on hold music that suits your business or utilise customer waiting time with tailored advertising solutions. Your business’ on hold communications could be helping you sell or educate callers to the services and products you provide. Invest in the professional on hold messaging services from us today. 70% of all calls are placed on hold. The average on hold time is a staggering 43+ seconds. 90% of new callers hang up after 40 seconds without a hold message. 34% of callers that hang up will not call back. Callers stay on the line up to 3 times longer because of our tailored messages.
Different types of music elicit different reactions in the human brain. Make sure you pick the right one for your business.
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The following list is my own personal “Top 10” list of songs which will not shorten your hold time, but may add a little levity to it:
3.) Actuellement, tous les employés sont occupés. Nous essayons de vous mettre en relation rapidement. Avez-vous visité notre site www.johndoe.de ? Vous pouvez trouver un aperçu de nos services et des produits dessus. Votre appel est très important pour nous et nous voulons prendre du temps pour nous consacrer à nos clients. Malheureusement, toutes les lignes sont toujours occupées et nous demandons de bien vouloir patienter.
It makes sense to keep these callers informed while they wait with Custom On Hold Messages… informative messages, mixed with music.
Manage the expectations by reminding your clients that the customer agent will speak with them as soon as possible and the wait is almost over.
Talk to your customer before you even pick up the phone. On hold messages are one of the best ways to communicate with your customer audience.
On-hold messages let your customers know you haven't forgotten about them, and they are also a great advertising tool. While your customers are on hold you can tell them why your company is the best, or tell them about new product offerings. You pay only once for production, then the air time is free!
You can create a professional sounding on-hold message with a few tools that you may already have on-hand. All you need is an audio recorder (this could even be your cell phone), a good microphone, and someone who’s willing to be your voice actor.
Hold music keeps your callers distracted from the wait, although it should not be considered a fix for long queue times.