The following list is my own personal “Top 10” list of songs which will not shorten your hold time, but may add a little levity to it:
Suddenly, your optimism regarding the call takes a nose dive as your Customer Service Representative says flatly, “I’ll have to put you on hold while I look into this for you.” Or, worse yet, “Let me transfer you to the right department. You’ve reached the [insert the name of a department that has nothing to do with your needs] department.”
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Tell them why you’re different from the competition and why they should trust you while helping them learn more about your particular business sector.
You have reached {COMPANY NAME}. We will be with you momentarily. Please note your call may be recorded for quality assurance purposes.
Voice Prompts – usually combined with a Business Intro announcement, used for Auto Attendant and IVR prompts to provide menu options and assist in telephone navigation.
Free Stock Music provides free music for download and even has a tag for music on hold. Beatsuite is a great resource for royalty-free hold music, and they also offer professional voiceover services for on-hold messages. Easy on Hold is another great site, and they even break down how their system works with all types of phones, including VoIP!
Combine with a Business Intro Message to provide menu options and assist in telephone navigation. As opposed to the passive nature of Messages On Hold, voice prompts are interactive. They are designed to bring out a physical reaction from the caller, a call to action. And because voice prompts are directive, it’s important they’re concise, well written, and recorded by a professional voice artist.
MOH made my job so easy. They took care of everything, and the turnaround was super fast. Highly recommend using them!
Great customer service. We ordered a headset which turned out to be faulty.It was replaced quickly and efficiently with no fuss.
Here’s what happens to our two example tracks when we use some amplification to introduce clipping into the mix:
iHold Music on Hold Plus Message Moh Mp3 Player for PBX Key Telephone USB SD. 4.5 out of 5 stars. (4) Total Ratings 4, $89.66 New. IntelliTouch Communications DualZone Network Audio Player OHP9000IP. $94.31 New. $79.99 Used. Valcom V-9988 Messenger USB Digital Messaging System. Filter Type All Time Past 24 Hours Past Week Past month Contact List Found1. 866-359-4653 2. 866-359-4653 3. 07 3117 0700 4. 800-335-0228 5. 435-655-8844 6. 800 637 724 7. 800-233-6356 New Contact Listing› Gethuman› Epiphone› Adidas› Chatham County Schools› National Auto Care› Netflix› Dallasfort Worth International Airport› Iphone› Skype› Cintex Wireless› Google Contacts› Real Number› Sirius Satellite Radio› Chatsworth Dental Group Chatsworth Ca› Kelly Services› Crystal ReportsBrowse All Listing » Frequently Asked QuestionsWhat kind of phone system do I need for message on hold?
Most of our customers update their On-Hold Promotions: When launching a new sale To inform callers of seasonal promotions or holiday hours. To reinforce updates to your website Billing Details Pay in Full for 3 updates to your On-Hold Messages and you'll pay just $139 per update (regular retail is $159 per update). That's a savings of $60! By purchasing this item, a link to a web form will appear on your Account Page in which you can enter your promotion scripts. This form can be submit to us 3 more times of your choosing (within 1 year of your invoice date).
Website: https://easyonhold.com/knowledgebase/Music-On-Hold-Installation-For-Nortel-Phone-System-Easy On Hold.pdf
Record and play the message while the caller is waiting to be connected. An excellent way to professionally introduce your business to the callers and set it apart from the competitors.
All of our packages come with free usage of USB message playback hardware for the duration of your contract. Updates are produced in mp3 format and emailed to you ensuring lightning fast turnaround times.
A phone system with a Music On-Hold input connection. Have multi-line phones, a hosted PBX or VOIP phone system? Contact us and we'll get you set up!
Professional, quick and easy. No matter what type of phone system you have, we can make it sound amazing with professional messages! It makes sense to have your own professionally produced messages on hold… especially when the alternatives are daggy music, obnoxious commercial radio or worst of all – dead silence!