If we learned anything from Napster, it’s that music doesn’t come for free. While there are a few free music sites out there, there are plenty of royalty-free websites for finding hold music, but keep in mind you may have to pay a subscription fee or download fee. (OnSIP subscribers can access three free music channels; read on for more details.) If you’re of the mind that your business could and should use Top 40 or other recent tracks, you will have to pay royalties for the right to use them.
You can add wired devices like office VoIP phones or landlines too. After you press "Done" you can start using your business phone number right away.
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Choosing great on-hold music keeps customers on the phone longer, and that means better service. It’s science! The ups and downs of technology. Call center technology experts Greenlight break it down pretty bluntly. Telephone on-hold music is difficult to get right because of a combination of basically two things. First, the sound quality of
Organising your Customised Message On Hold is as easy as contacting us. Each business is unique and your advertising on hold message reflects this. You will need to answer a few questions about your business and from that we can create a draft for your review. Changes are made as necessary until we have final approval taking your script to the next stage.
A phone line isn’t a state of the art speaker system; its primary function is to make sure the call is connected. Volume changes, frequency, and distortion are all elements to consider when choosing hold music.
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- Supported audio formats include: .WAV, .MP3 and .OGG; file size should not exceed 16 MB.
Most of our customers update their On-Hold Promotions: When launching a new sale To inform callers of seasonal promotions or holiday hours. To reinforce updates to your website Billing Details Pay in Full for 3 updates to your On-Hold Messages and you'll pay just $139 per update (regular retail is $159 per update). That's a savings of $60! By purchasing this item, a link to a web form will appear on your Account Page in which you can enter your promotion scripts. This form can be submit to us 3 more times of your choosing (within 1 year of your invoice date).
Yes. You can preplan message changes to begin any time in the future. There is no limitation.
The difference between writing a script and writing for print is that scripts must be written for the ear and written for effective delivery by voice talent. It must be written in a conversational tone. When you create a script that’s listenable, your callers will better understand your business.
Here is our top 5 recommendation of what to look for in a quality on hold message provider:
"I wish I had more time to forward to you all the great feedback we get." - Chris Hamann / Lakeland Auto & Marine (Hear a sample)
If you're not sure about the installation process of your on hold message or hardware, just ask us.
To get a better idea of what we’re about you can listen to some examples of on hold messages we’ve produced below. Do you need an audio project voiced in a specific accent, style, or language?
Informational message on hold sections make user of wait time by providing the caller with product, service or support information. This is a good opportunity to cross sell items to the caller that they may be interested in, provide detailed location descriptions and general business background information.
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If you still can’t find the right hold music or are lost among all the possibilities, you can create your own radio station that streams any music you’d like to your callers or upload your own MP3 files.