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How to Format Your On Hold Script. For an average IVR phone system where customers are on hold for 1-3 minutes, it’s wise to have at least two courtesy messages and two marketing messages, with each message timing out to precisely 30 seconds (:30). Hold music should play in between the messages for 30 seconds (:30).

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What do you think is the best on hold message your business needs? Let us know by posting a comment! If we like your idea we will record it and add it to our collection of royalty free sounds. Need music for videos? download unlimited royalty free music and sound effects Royalty Free Music & Sound EffectsUnlimited download / Lifetime license / New music daily RECENT POSTS 5 Places To Download Music On Hold Read This Before You Buy Music On Hold (MOH) Make Money On YouTube: Halloween Music Videos Gifts For YouTubers [5 Great Gifts Under $100 That Any Creator Wants] Music For Educational Video CATEGORIES Affiliate Marketing (3) Announcements (6) Customer Spotlight (5) Freebies (5) Make Money On YouTube (12) Music Download Charts (18) Music Licensing And Copyright (12) Support (9) Video Creators Tips And How-To's (47) Unlimited Download Unlimited access to the entire catalog. New music added daily. Lifetime License Your licenses never expire even when you cancel your subscription Promotional video Training video Presentation / slideshow Film / documentary Podcast / audio book Game Explainer video Advertisement On hold system Video intro / outro Wedding video Vlog / YouTube
Thank you for calling Carlton & Associates – Attorneys at Law. You will be assisted in just a moment… (short pause) .

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Above all you must encourage the caller to remain on the line. Provide reassurance to your clients that an agent will be available soon and don’t forget to convey the idea that their time is valued and their call is important.
I agree with you. The music phone service provider use is never the best! Like you, when I switch to my calendar on iPhone and ask my caller to wait while I do that, it would be great to have one of my iPod tracks play to him until I pressed the green bar again to return to the call. Surely one could set that up independently of the phone service provider: just a matter of substituting my music choice for my voice until I clicked back off hold?? May 15, 2009 12:10 AM User profile for user: Tamara Tamara User level: Level 6 (13,735 points) May 15, 2009 4:39 AM in response to DavidJA In response to DavidJA

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It is illegal to play copyrighted music for commercial use (which includes your on hold programming) without paying royalties. Music provided by Holdcom use is royalty free because Holdcom licenses it for Message on Hold usage.
No matter which kind of company you call — big or small — their on-hold music usually sounds like it has been recorded in a tin can. You would think that with modern technology being able to clone sheep and fly humans around faster than the speed of sound, that a creating a business phone system with clear and crisp on-hold music would be easy. But as it turns out, it isn’t so straightforward.

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Our latest digital Messages On Hold players deliver exceptional sound quality and reliability, while also providing your business with flexible message updating options. Once connected, our systems will run endlessly without fail for many years to come!

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Our standard recordings start from $39 each and suit most SME business requirements. For more information please call 1300 00 1300 or CLICK HERE to make an online enquiry.

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    Once your project is produced, you’ll be able to deploy your MOH program right to your phone system. Or let us handle the implementation with our remote load solutions.

    The cost of a message/music on hold system depends on whether you require physical media equipment. Digital MOH equipment can cost between $150 to $1,500, due to differences in the type of hardware and its capabilities (i.e. included phones, or phone line and extension capacity). If you already have on hold equipment, a virtual media MOH system is typically billed as a one time fee or yearly contract ($100 to $700). Vendors may charge a one time set up fee (up to $100) and charge additional monthly ($50 to $90) or quarterly fees ($75 to $95). Many offer free 30 day system trials. On Hold Messaging System Sample Costs InteliTouch MOH500E Music on Hold Adaptor for NON Ksu Phone - The Telecom Spot - $55 (free shipping) - On-hold audio capability for single or multi-line phones (music on hold for 1-4 lines & up to 16 extensions). Hold button activation requires a TEHMA device on each extension; purchase includes 2 TEHMAS.
    Phone Greetings. Does your business greet callers professionally? Make sure your Auto Attendant, IVR, or voicemail presents a positive message. MusicOnHold.com has fast turnaround and reasonable rates on recordings that greet callers, provide acd/queue greetings, give directions, take a message, and more.

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    Verbal Content – generally, you should use 100 words to make up 1 minute of content produced with background music. In other words, one to two paragraphs per minute. The topic can range from product promotions to general company information.

    We offer quality voice talents and professional voice actors who record in all languages, dialects, styles, and age groups to best suit your company needs. The right voice can make your message, your brand, and your mission resonate with callers. Find the voice to best fit your brand!
    It doesn't matter how great your customer experience in store or with an employee is, if you neglect the on hold experience, you're neglecting the customer. Not sold? Check out Number 5, below:

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    In short, no. Music played to callers on hold must be licensed for this type of use. By playing unlicensed music, legal action can be taken against your business. The music in Holdcom’s vast library is fully licensed for Message on Hold usage.

    Pay as You Go and pay only $145 per update (regular retail is $159 per update). That's a savings of $42! Your credit card will not be billed if this is your first time submitting voicemail scripts. You will billed each time you submit your new scripts or every quarter, which ever comes first. If your invoice date is less than 90 days before the end of the next quarter, then you will be billed on the following quarter. (ie. an invoice date of February 16th will be billed on June 30th. February 15th will be billed on March 30th).
    Here at hpc, we’re more than just a bunch of pretty faces. We’re a dedicated group of composers, audio engineers, copywriters, and customer service professionals, all experts in our respective fields. Whether you prefer messages that are professional, understated, or downright off-the-wall, we do our research to provide you with a custom program that fits your company’s needs and values. All programs consist of 5 custom 30 second messages mixed with music (4minutes total program length) · EMA/OHMA Certified (Experience Marketing Association, On-Hold Messaging Association)

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    **If you have an IP based telephone system digital equipment may not be necessary. In this case we will provide you with an audio file in the proper format for your IP system.

    Every call placed to your business is a possible sales opportunity. Whether a caller holds for a few seconds, or a few minutes can make a big difference in the outcome of that opportunity. A customized, sales oriented message program from hpc will help you give your callers a reason to stay on the line.
    Did you know that well-designed on-hold messages with pleasant, enjoyable, smiling narration, have the power to make your callers feel more confident about retaining your services? It also increases their trust in your company. It's tricky, but the reverse is really true. An unpleasant delay provides your callers with a great opportunity to judge your facilities and customer service.

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Did you know that well-designed on-hold messages with pleasant, enjoyable, smiling narration, have the power to make your callers feel more confident about retaining your services? It also increases their trust in your company. It's tricky, but the reverse is really true. An unpleasant delay provides your callers with a great opportunity to judge your facilities and customer service.

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AyerPlay produces professional voice recordings for auto attendant and voicemail systems. Everything from simple greetings and menus, to complex directories and advanced announcements, can be recorded.

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In short, no. Music played to callers on hold must be licensed for this type of use. By playing unlicensed music, legal action can be taken against your business. The music in Holdcom’s vast library is fully licensed for Message on Hold usage.

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