Has your business experienced changes since the COVID-19 Emergency? New hours, special handing of customers, new procedures, etc.
-After an average of 1 minute and 55 seconds of hold time most callers hang up annoyed – 34% of those callers who hang up will not call back.
.
At Apex IT Group, our certified and responsive staff provides comprehensive services including upgrades, repairs, and security solutions. We are equipped to offer efficient service as responsive as in-house staff. We'll be happy to tell you more and address any questions you may have in just a moment.
"Nice delivery of the humor! [It] would keep an on-hold caller waiting to hear what comes next." - Ricky Roo / On Hold Messaging Association's MARCE Awards Judge
You might be thinking, “Great, thanks for the info, I’ll go pick something neutral, like classical, or upbeat, like pop.” Slow your roll—there’s a lot more to hold music than just genre.
At Professional Voice Greetings we are happy to provide on-hold messaging starting from just $38.98 ($34.99 base price + $3.99 for the on-hold messaging option). Purchase by going to the Voice Samples page, select a voice, add background music if you wish, and write your script. Then, during the checkout process, be sure to select the button that asks if you are buying on-hold messaging.
-When callers are presented with On Hold Messaging vs. silence or a radio commercial they will stay on hold longer, they are more likely to exhibit interest in the product advertised, they are more likely to retain information, and they are less agitated.
Media Sound is an Australian based Audio Production company specialising in the recording of Voice Artists and composing of Production Music. Our Voice Overs and Voiceover productions can be heard on Radio and Television Stations, Telephone Music On Hold Systems, Website Audio and Corporate Videos in Sydney, Brisbane, Gold Coast, Melbourne, Adelaide, Perth, Hobart, Darwin, and all over Australia and the world. We are extremely passionate about Audio Productions and our Production Studios together with our Audio Engineers make us the market leaders. Oursister company Media Messages supplys messages on hold for your telephone on hold advertising! Services Message On Hold Pay As You Go Bundles Telephone Voice Prompts Commercial Recording Bilingual Voice Over Client Login 1-888-886-6247 About Us Introduction Our Team Our Voice Talent Our Studio Our Partners Help FAQ Help Toggle navigation Home About Us Introduction Our Team Our Voice Talent Our Studio Our Partners Services Message On Hold Pay As You Go Bundles VOIP Phone Prompts Commercial Recording Localization & Translation Help FAQ Help Blog Contact
Being stuck on hold is a frustration most people can relate to. Annoying beeps, irritating dial tones and vague queue times result in an unpleasant experience most of us would go lengths to avoid. Fortunately, it doesn’t have to be that way, with Custom Messaging On Hold.
Website: https://www.amazon.com/iHold-4-Line-cordless-telephones-adapter/dp/B011JVTOW8
Where this creates an extra snag with music on hold is that the loudest part of a song doesn’t typically come in until the final chorus or reprise. This means that if you just listen to the first 10 seconds to check that your new hold music is working, then chances are you’ll be blissfully unaware that three minutes into holding (just as customers are beginning to feel irritated anyway), you start playing a sound like fingernails on a blackboard to them.
The problem, in my mind, is that every single one of these articles misses the point completely. Even if you implemented a call centre system that detected and automatically played someone’s all-time favourite music while they waited, a facility which is possibly not that far off, most music when played down the phone just sounds terrible. Butchering a song that someone actually likes is unlikely to improve the waiting experience.
Inform callers during your closed time of your opening days and hours and suggest they visit your website. Call Menu Options / IVR
We pride ourselves on our ability to provide outstanding customer service and support, along with expert advice on how to best meet the requirements of any audio application.
Visit our production page to find examples of music, voiceovers and scripts. You can order your own bespoke messages, ask us to create it for you or contact us for a collaborative effort!
“Great service on offer from Media Music Now, quick, efficient and simple to use. Quality of audio for an inbound call centre excellent! Will be using again." Chris Hall, GAP Ltd
Calls overflow to the voicemail box if they can’t be answered during business hours. This may be during unusually busy periods or if there is no one to take the call.