Yes. You can easily set up message changes to coincide with your marketing calendar, holidays or special events.
When your corporate image is at stake, it pays to pick the right company. That’s why thousands of businesses choose AyerPlay. In business since 1983, AyerPlay serves more than 7,000 on-hold customers, and is considered one of the industry’s most respected leaders.
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THE Complete On Hold Marketing Guide is an expert approach to creating and implementing a successful OHM program. Capitalize on the time your customers spend on hold. Engage your callers with valuable content that moves them to action. Strengthen your brand identity. Home Easy Setup Samples Phone Skills Secret Caller Compatibility Prices About us Blog Contact us
If you are a small enterprise and want to project a business that is promoting itself at every opportunity, you can for a small outlay educate your callers while on hold about your products, services, website and more.
This customised messages is yours outright, you are not locked into a contract or ongoing payments, if you see your business wanting to change messages during the year ie: seasonal promotion or to keep your messages fresh or if you are relocating you can change out single segments without having to get a new message!
Whether you have one incoming phone line or hundreds, we are compatible with any phone system. We have analog, VoIP, and cloud-based message delivery options.
Above all you must encourage the caller to remain on the line. Provide reassurance to your clients that an agent will be available soon and don’t forget to convey the idea that their time is valued and their call is important.
1. TO IMPROVE HOW LONG CALLERS ARE WILLING TO STAY ON HOLD. Statistics from a CNN survey cited by Chron.com state that “70 percent of callers who are placed on hold with just silence hang up within 60 seconds; of them, 35 percent won’t call back.”
If you are running a VoIP (Voice over IP) phone system, we can also provide VoIP messages on hold, whereby we only supply the digital content excluding the equipment. If your organisation is only using a single telephone line and not a PBX / PABX multi line phone system, you can still enable your telephone for on hold by connecting to one of
If you still can’t find the right hold music or are lost among all the possibilities, you can create your own radio station that streams any music you’d like to your callers or upload your own MP3 files.
No one wants to be stuck on hold with silence (30 seconds feels like 5 minutes!).
You wouldn't put a handmade sign on the outside of your office door would you? So, why have your automated attendant greetings, IVR or voicemail announcements be recorded by an amateur? In many ways, your phone tree menu is the "other" front door to your business. Professionally produced custom auto attendant greetings, IVR prompts and voicemail announcements enhance the caller experience, and that improves your brand image. Let The Original On Hold Be The Voice Of Your Brand!
Birmingham Telecom have handledour transition from 30 year old analogue lines to VOIP/SIP 3CX phone system brilliantly.The pricing has been very competitive and their technical service is second to none. They are always on hand to guide us through and problems and answer the 'silly' questions we have had.I would Thoroughly recommend them to anyone. Need a Quote from us? Get in touch and receive a call back from one of our specialists within an hour …..
Tell us what you need help with, the purpose of your project and the problems we're solving. Also mention any deadlines you may have.
Website: https://www.snaprecordings.com/blog/message-on-hold-benefits-for-business-phone-systems
Avoid using ‘please’ more than once, it gets wordy and redundant. The goal is to keep the content as concise as possible, moving callers quickly and seamlessly through the options.
Experienced and knowledgeable staff ensure you end up with the right product and service, I would recommend using them.