Select a voice from our extensive roster that will best represent your brand. You can even select multiple voice talents if desired.
In the meantime, reviewing your use of music on hold to ensure that you’re not making customers more irritated by the time they do get to talk to someone will make both your customers' and agents' days just that little bit more enjoyable. Back to blog Next Article: 16 Checks You Must Make to Keep Your Call Centre Ofcom Compliant Would you like to know more about how Greenlight can improve your inbound experience? Greenlight innovation Copyright © Greenlight Innovation Site by Radiator Digital
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Our elevator is a work in progress, so I haven't actually tried it for the intended purpose, but I'm convinced that it will work fine.
Depending on how large your business is, you may want more than one on hold messaging option. If you have several departments to take care of, you should consider the customizable extensions feature available through most systems. This feature allows you to craft specific messages for various phone extensions throughout your organization. If you need to provide different information to different callers, this is the best way to do it.
Your call is important to us, please hold and an advisor will be with you shortly.
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Let’s drop some jargon: Caller retention. Customer satisfaction. Reducing churn. If you care about any of these, hold music should matter to you. Music affects mood. It can even have an effect on purchasing and decision-making behavior. Skip the sponsored Instagram posts of avocado toast; hold music is a bonafide influencer!
Highly recommend, Excellent company, headset ordered arrived in great time, absolutely fantastic customer service from Jo and excellent technical advice from Scott. Keep up the good work
There are three parts to a perfect on hold message: the script, the speaking tone and the written tone. And of course, there is also the music, which plays a big part in representing your business brand.
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MOH made my job so easy. They took care of everything, and the turnaround was super fast. Highly recommend using them!
It is likely that if you have been placed on hold, one minute can seem like a lifetime. Many of us get frustrated, hang up and don’t call back. This is why on-hold marketing can be a great tool to keep callers engaged and on the phone.
When your company phone rings, that caller becomes a prospect. The brief time spent on hold, can be an extremely powerful marketing tool. - See more at: http://ilaudio.com/message-on-hold/#.VIyNuHtq3kY
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Whether you have one incoming phone line or hundreds, we are compatible with any phone system. We have analog, VoIP, and cloud-based message delivery options.
Knowing which headset will work with which telephone system can be a minefield but these people are always keen to advise.