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Once professionally recorded your message is loaded as a mp3 file which can be downloaded when ready. It is easily loaded via your PC to a USB key and plugged into your On Hold Player.

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Statistics show that approximately 34% of callers who hang up will never call you back. In addition, callers wait an estimated 70% longer on the line when they are listening to interesting information about the company they are calling. These statistics suggest that providing a customized message that is tailored to your company can be more effective than playing music or leaving the customer in silence while they’re on hold.
4. Waiting Message. What callers hear when they enter the waiting queue. Sample Scripts: “All of our agents are currently busy. Please hold and we will answer your call as soon as possible.” .

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On-hold messages let your customers know you haven't forgotten about them, and they are also a great advertising tool. While your customers are on hold you can tell them why your company is the best, or tell them about new product offerings. You pay only once for production, then the air time is free!
The main objective of a caller navigating an IVR system is to get to the desired destination as quickly as possible. If the script contains overly wordy phrases and long descriptions, the callers will get frustrated with every passing word.

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Our on hold services focus on making sure you make the most out of every marketing dollar. Affordable, professional-quality on hold music and messaging service, streaming music, website audio production, and voicemail services are designed to keep your caller interested and on the line.
Yes. Depending upon your phone system and its capabilities, the majority of our clients have the ability to play specific messages at specific locations.

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    Each of your telephone lines must be configured to use the built-in message on hold mailbox in program 3103. Follow these instructions to record a message on hold. Press Intercom 700. Dial 300 (301 in version 3 systems) Press 72. Press 1 to record a message on hold. Lift the handset and record your message.

    Here you’ll find a collection of commonly used oh hold message scripts along with the audio examples:
    Length – if your callers typically wait 2 minutes at a time, then at least 2 minutes of programming should be the goal. The idea is to ensure the callers don’t hear repeated messages every time they call. A typical on-hold message is 4-8 minutes in length.

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    -88% of callers preferred on-hold messages to other hold options, and 16 – 20% made a purchase based on an on-hold offer.

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    First impressions count! A telephone call may be the first experience your customer has with your business, so make a great impression with a professional and personalised on-hold marketing package.

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    Great experience, quick turn around time and quick revisions/adjustments made. Thoroughly enjoyed working with Fausto from On Hold Audio by Advanced Productions. Highly recommend and will use again.

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on hold phone recordings

If you like to upgrade or change the music that comes with the Grace Music On-Hold Player use the included Grace Music Master Recording Software for Windows PC's and create your own personal music mix. The Grace Music Master software even allows you to record your own personal messages and effortlessly fade in/out the messages into your mix. Once completed and saved on your computer, drag and drop the desired recordings to the USB drive then insert the drive into the Grace Music On-Hold player and the music automatically starts playing.

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If message personalization is not an option, your still can use generic on hold messages that would work in most situations.

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Yes. Just give us the concept and we will write and professionally record the messages for you. Or, you can submit your own scripts for professional recording.

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