Record and play the message while the caller is waiting to be connected. An excellent way to professionally introduce your business to the callers and set it apart from the competitors.
It’s about engaging your caller and giving them options with your messages. This requires upkeep, and an eye on average hold time (AHT) so you know how much to prerecord for your callers. If you’re not sure where to start, go to your coworkers for some ideas – it’s there you’ll get your script going.
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I haven't used this device for an extended period, but since there are no mechanical parts, I expect that it will last. We have been using a professional on hold service for many years at about $60/month. The box that the professional company gave us sounded great when customers would call from a Lan Line. But, when calling from cell phone the voice messages were lower volume and the music would sound horrible. Music keeps cutting in and out and sounds very staticky. So we decided to save some $ and cancel our subscription and buy this unit. We are using the default music and voice messages that came preloaded instead of doing our own music and messages.
Perfect for store displays. Starts music at the beginning of the message when triggered.
What’s the average length of the musical interludes in a Message on Hold program?
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If you need any help with your business phone system, reach out to a trusted IT support or phone system provider. About Courtney Casey
Royalty Free Hold Music Telephone Wait Music . All of our songs can be ‘on hold’ music but we picked out these especially wonderful, relaxing songs to sooth your clients and customers. These songs are perfect for listening to while “on hold”. Great songs your customers will appreciate while they’re waiting on the phone.
You can add wired devices like office VoIP phones or landlines too. After you press "Done" you can start using your business phone number right away.
This may sound odd, but the audio track needs a bit of grit or background music, or it should clearly sound like an automated recording, so the caller knows that it’s a recording.
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-88% of callers preferred on-hold messages to other hold options, and 16 – 20% made a purchase based on an on-hold offer.
This is an easy and effective way to improve your business image while providing greater value to the 85% of callers who prefer an on hold service with commercials over silence.
THE PROBLEM...This unit has the same issue as the box we were using from the professional company. Sounds great when callers using lan line but horrible when customers calling from cell phones. Even with the the volume knob turned to maximum.
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