If you have your own on-hold system there is no need to enter a costly contract for your audio requirements. With our competitively priced on-hold messaging service you could save on average about £2500 over 3 years.
-8 to 15% of a company’s customer base is lost each year, 68% is due to indifferent or negative phone treatment.
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Inform your callers of your business hours, address, website URL and more. By answering their basic questions through an on hold service, you can free up your staff for more detailed calls.
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There’s even a fairly steady stream of surveys and news articles on the subject, all of which confirm that hold music is one of the aspects of contacting call centres that really drives people nuts. Some studies even go as far as to suggest that the use of bad hold music is regularly viewed as bad customer service.
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When you place a call on hold on your cell phone how do you get it to play message and music? Can you help us by answering one of these related questions?
Verbal Content – generally, you should use 100 words to make up 1 minute of content produced with background music. In other words, one to two paragraphs per minute. The topic can range from product promotions to general company information.
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SpotWorks writes and produces fun phone messages on hold. As heard below, they entertain your listener with fun light hearted facts. Many of the messages cleverly tie in with the fact that the listener is obviously on hold. After all, why ignore the obvious fact? Phone Messages on Hold Samples. Fun Fact Phone On Hold – Sample 1
For the average 4-minute on hold message, we recommend no more than 2 music tracks. Having too much variation in music can distract your audience. Longer programs can accommodate more music themes. To sample our music, please visit our production music library.
“On hold messaging from Media Music Now is affordable. There are no ongoing payments, no contracts and no annual PRS fees. Professional on hold marketing has never been so easy.”
The more frequently your callers hear that (or any prompt), the less they believe you.
Hold music and on hold music - one hour of the best music on hold: Volume #1. For use of hold music for telemarketing and hold music for phone systems. This
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You don't have to be a large national business to make an impression with your callers. On hold messages are ideal for SME businesses to sound just as professional.