Just wanted to thank the whole team at Messages on Hold for the assistance and the help to produce a wonderful final product and helping our business stand out. The whole process was seamless. Sheryl, Ryan and Anna Le have all been positive, accommodating , and very professional itâs been a real pleasure. All queries email or any questions attended to instantly. The best service ever, very refreshing to see. I Highly recommend this team to put together any type of of phone messaging required for your business. ***** five star service 3 months ago
That said, despite having the tools to get it done, you may still be wondering how to actually sit down and create on hold messages. At its essence, your script is the businessâs framework and what sets the stage for how callers interact with you. The only other 2 alternatives are your front door (if you have one) and your website.
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Once your project is produced, youâll be able to deploy your MOH program right to your phone system. Or let us handle the implementation with our remote load solutions.
On average, 5Â to 15 seconds of music plays between each message blurb. Keep your audience in mind: musical breaks that are too long are boring, but message blurbs that are long or too detailed can be overwhelming. In most cases, 5Â to 15 seconds, between message blurbs that donât exceed 30 seconds are usually appropriate.
âSuperbly written copy and extremely dry humor that was a perfect match for what could've been a dull subject. I laughed out loud at points, and when a caller starts with that reaction, it's a great way to start a conversation.â - Jim Hausfeld / On Hold Messaging Association's MARCE Awards Judge
1. Start with a warm greeting. Itâs only polite to say âHelloâ. However, donât forget to ask the caller to stay on the line and wait.
The idea of creating a custom on-hold message may sound daunting, but advancements in technology have made it a lot easier in the last few years. In its simplest form, all you need is an audio file. Before you start, check with your IT support team or phone system vendor to see if there are any special requirements you need to be aware of.
Great company and products with staff who are knowledgeable and always willing to help.Would definitely recommend.
We began as a message on-hold company with one employee: our founder, Katie, over 25 years ago. Over the years, weâve grown to become the industry standard. Since our inception, weâve helped thousands of veterinary practices develop engaging on-hold programs that inform their clients, drive more appointments, and grow their practice.
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Affordable, professional quality on hold music and messaging service, streaming music, website audio production, and voicemail services are designed to keep your caller interested and on the line.
Welcome messages -introduce your business and represent it in a positive, and professional mannerCall menu option â ensure that your callers are directed to where they need to be quicklyOn hold messages â promote your business and brandOn hold music â an extensive library of royalty-free music, different styles and genresVoiceovers â choice of female and male with a wide range of stylesOut-of-hours message â when your business is closed, why not let them know when you will be open and suggest a website visit?Script writing â several different script ideas to help you create your bespoke messages
Music â during voice over messages, the music will be slightly raised in volume. It is important to select a piece of music that compliments your brand.
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Good at what they do. Happy to help and guide you as needed. Have used a few times now, would certainly recommend.
The decision to update your on-hold message depends largely on the content you are sharing. If you are sharing content that includes short-term promotions, this information will need frequent updating so consumers are always aware of the status of any offers. However, if youâre only sharing general information about your standard products, your operating hours and location, then the decision to update the message can be more reliant on metrics.
When your customers call theyâll hear the right message, right at point of sale. Every time you press the hold button youâre opening up a world of opportunities for both your business and your customers. âMore than 70% of business calls are placed on hold.â â AT&T âCallers stay on the line up to 25% longer when provided with On Hold Messaging versus dead air or background music and up to 17% longer than radio.â â Infomax â88% of callers preferred On Hold Messages to other options.â â MaxiMarketing