For those still using analogue or digital phone systems, voice on ISDN circuits has a bandwidth of around 4000Hz. The audio from an analogue phone is sampled at 8000Hz, and because of the nyquist theorem, must be low-pass filtered to 4000Hz. So any frequencies in the audio beyond 4000Hz are lost. Interestingly, the human ear and mind are good at recognising human speech, so this is considered "toll-quality" voice, i.e. good enough to pay for. This is the reason why certain vocalised letters are difficult or impossible to tell apart on the phone. For example, the differences between B, P, T, C, etc. are almost entirely above 4000Hz.
AmeriGas wanted to reach contractors with information about how they make it easy to add propane to a home. They also needed to assure customers that AmeriGas is the right choice for home propane service. We do this for them through scripting focused on how AmeriGas services accounts, as well as payment plan options. Brian Holsopple carries this strong production for AmeriGas.
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There are three parts to a perfect on hold message: the script, the speaking tone and the written tone. And of course, there is also the music, which plays a big part in representing your business brand.
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Generic music can help keep them on the line, but why waste money playing pointless music, that requires a license to play, when you can be promoting what your company does?
The best customer service I can remember! Stacy helped me chose the right headset and was very patient when I changed my mind. Nice, simple packaging and a prompt service. Thoroughly recommend.
Once professionally recorded your message is loaded as a mp3 file which can be downloaded when ready. It is easily loaded via your PC to a USB key and plugged into your On Hold Player.
We put together some resources for a mix of both free-to-use and royalty-free hold music:
We work with all our clients on an as needed basis, with no long term commitments or leases required.
Physical media MOH methods provide quality control with prerecorded and licensed CDs, although some units still use cassettes. CDs are designed with or without voice-overs. Brief voice-overs, such as "Calls will be answered in the order that they were received", or "Please hold, your call is important to us," are basic examples. However, many vendors suggest more customized messages.
Music on hold is available so that when callers are on hold, they have a pleasant atmosphere and have some strategic patience whilst we try to use the call answering service via VoIP Business. VoIP Business has a sound library that allows each individual line and extension in our office phone system to be customised.
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Ideal for business PBX voicemail messages and after-hours Voice 2 Email service. Record custom messages to cover public holidays and temporary office closures.
Reach more customers. Give your callers something to listen to while waiting—not silence or the radio! Take advantage of the benefits of on hold messages and sell more.
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Congratulations! You have taken the first step towards marketing your business and services through messages on hold. Messages played while clients are on hold can promote your business, products, services, news, your website, specials, promotions and more.
I hope it never happens. I prefer silence while on hold since I may be listening to music on my end or talking to someone in the room or I may just not like your taste in hold music. May 15, 2009 4:39 AM Reply Helpful (1) User profile for user: PsychedelicWonders Question: Q: Can I have hold music? More Less Support Communities More ways to shop: Visit an Apple Store, call 1-800-MY-APPLE, or find a reseller. Privacy Policy Terms of Use Sales and Refunds Legal Site Map Why Does On Hold Music Usually Sound Terrible? Richard Senger 04-Dec-2017 11:06:47 Interesting, Industry News