One of the best features of call monitoring is the ability to listen to and participate in live phone calls.
Here at hpc, we’re more than just a bunch of pretty faces. We’re a dedicated group of composers, audio engineers, copywriters, and customer service professionals, all experts in our respective fields. Whether you prefer messages that are professional, understated, or downright off-the-wall, we do our research to provide you with a custom program that fits your company’s needs and values. All programs consist of 5 custom 30 second messages mixed with music (4minutes total program length) · EMA/OHMA Certified (Experience Marketing Association, On-Hold Messaging Association)
.
Having ringback and on-hold music really gives your company a professional appearance. On-hold music has always been one of the features associated with the “Fortune 500” companies that VoIP subscribers have access to, and at a fraction of the cost. Having the right connect music makes a great first impression on customers.
8x8 & COVID-19: Protecting Our Business and YoursContact Center Inbound Calling Performance Issues ObjectiveApplies ToProcedure
Whether your business is using a traditional phone system or a VOIP (Voice over Internet Protocol) phone service, AyerPlay can continue to meet your on hold program needs. For VOIP users, we will simply produce your on hold messages as an mp3 or WAV file and send to you via email for easy downloading to your VOIP system. The result is a professionally produced AyerPlay on hold program that tells your callers they made the right call!
Your audio image is important. Phone contacts are often the first impression people have of your business. If they must hold on the phone, this is your chance to impress them with relevant greetings and telephone hold messages. Callers can be existing clients, future clients, potential customers, and they are all important. A professional voicemail recording boosts your credibility, and encourages prospects and potential connections to leave a voicemail when you can't answer the phon.
Aren’t these on hold messages a lot better than being left in silence or just listening to the radio? Rather than being frustrated about waiting you’re being told exactly what you need to know. This saves both the caller and the business time all while increasing the likelihood of a successful deal.
Caller Experience AuditBusinessVoice News NetworkCSR TrainingSonic Branding / Audio LogosRadio CommercialsCXSelect
Promote your business to the callers while they're on hold. Inform them of your range of products and services, their benefits and how they can help them. Or just re-enforce your branding with some pleasant background music.
I was extremely impressed with the positive help and support I received from Stacey on My second call to the company she enabled me to make a decision as to which head phones wee best suited to my needs, as stated previously I was very impressed
advantage of this wait time by letting your customers know about YOUR business. Don't let silence or chimes leave a negative impression That's right, once you have purchased, the on hold message programme it's yours to use at one site,
THE PROBLEM...This unit has the same issue as the box we were using from the professional company. Sounds great when callers using lan line but horrible when customers calling from cell phones. Even with the the volume knob turned to maximum.
Listen to samples from our talent and choose the voice that appeals more to your brand. In addition to on hold messages our voice talent can also record voicemail greetings, radio commercials, video presentations and more.
In an ideal world you’d never put a caller on hold, but since most of the time that’s not a reasonable expectation for those tasked with receiving calls, your hold button is necessary. And, when it comes to your business, silence is not golden. Dead air on the other end of the line is not only a waste of a golden opportunity, it can leave callers frustrated, questioning whether or not you’re still even on the line.
Our talented team of copywriters, video producers and editors understand your vision and deliver creative concepts that are on point! Our creative process includes custom copywriting, storyboarding, graphics, background music and more. Actors & Studio Sets
Holding too tightly can lead to a loss of control, apparently. I assume Don Barnes was referring to being kept waiting on the phone. Mind your grip on that receiver, gang.
Hosted TelephonyTelephone SystemsInternet ConnectivityBusiness Line RentalBusiness MobileSupport & Maintenance Need a Mobile Broadband Quote? Get in touch and receive a call back from one of our specialists within an hour ….. Need a Free Mobile Tariff Review? Get in touch and receive a call back from one of our specialists within an hour ….. Need a SIM Only Mobile Quote? Get in touch and receive a call back from one of our specialists within an hour ….. Need a Quote? Get in touch and receive a call back from one of our specialists within an hour ….. Interested in Upgrading? Get in touch and receive a call back from one of our specialists within an hour ….. A Fully Managed Phone System A Cloud-Hosted Phone System An On-Premise Phone System Not sure, please call me. Other Interested in Upgrading to SIP? Get in touch and receive a call back from one of our specialists within an hour ….. Get in touch and receive a call back from one of our specialists within an hour ….. Panasonic System Maintenance Panasonic Phone System Repair Upgrading my Panasonic System Book a Panasonic System Engineer Something Else