There are three parts to a perfect on hold message: the script, the speaking tone and the written tone. And of course, there is also the music, which plays a big part in representing your business brand.
Thank you so much scott for your visit yesterday with john and for the hamper gift the lads are over the moon and you definitely get a thumbs up. We look forward to our future together.
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Informational message on hold sections make user of wait time by providing the caller with product, service or support information. This is a good opportunity to cross sell items to the caller that they may be interested in, provide detailed location descriptions and general business background information.
Thank you so much scott for your visit yesterday with john and for the hamper gift the lads are over the moon and you definitely get a thumbs up. We look forward to our future together.
Our on hold services focus on making sure you make the most out of every marketing dollar.
Voice messagingOn-hold messagesBackground musicDigital signageMusic listening roomVoice listening room PJJ is now NEWMOODEstimate requestClient loginNewsTechnical supportContact Voice messagingOn-hold messagesBackground musicDigital signageListening room Our voicesBackground music
We could brag about ourselves, but we’d rather have our satisfied clients do that for us. Check out how we’ve helped businesses all across North America make the most out of every phone call! System integration Our on-hold message systems are designed to easily integrate with most typical business telephone systems. (PBX, key service, VOIP).
"Hilarious!" - Jennifer Weaver / American Advertising Federation 5th District ADDY Awards Judge
** For example, if two franchise locations will be playing your messages, select 2 into the box. First
It's a place most of us have been before: Knowing that you have no option if you wish to get the help you need, you reply, “Sure, I’ll hold,” and politely wait. If you have never been through what comes next before, you are lucky. If I am being completely honest, I am slightly envious.
Thank you for calling Carlton & Associates – Attorneys at Law. You will be assisted in just a moment… (short pause)
Start with a Warm Greeting. When customers get to your on-hold message, let them know who they have called and offer a very brief introduction to your business. Example: “ Thank you for calling ABC Plumbing, Tampa’s most trusted plumbers for over 20 years .”. Let the caller know what they should expect to happen next.
That’s how Informer Messages sound. Here’s what our clients have to say about their service: http://informermessages.com/testimonials
Great customer service. We ordered a headset which turned out to be faulty.It was replaced quickly and efficiently with no fuss.
One that makes time not seem like a constraint, one that has a mix on hold music and voice messaging sprinkled across.
5. Delay Announcement. What the caller hears every two minutes that they are in the waiting queue. Sample Scripts: “Thank you for your patience. All of our agents are still busy.