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2. If the hold is more that a couple of minutes make sure to thank customers for their time. Apologize for delays if hold time is significant.
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** For example, if two franchise locations will be playing your messages, select 2 into the box. First
The problem, in my mind, is that every single one of these articles misses the point completely. Even if you implemented a call centre system that detected and automatically played someone’s all-time favourite music while they waited, a facility which is possibly not that far off, most music when played down the phone just sounds terrible. Butchering a song that someone actually likes is unlikely to improve the waiting experience.
Use the free included Grace Music Master Software Version 5 to create your targeted message, or register your player and receive one free personalized on-hold greeting.
Website: https://kenyapoa.wordpress.com/2017/09/13/opus-number-1-the-famous-phone-hold-music/
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Take your pick from these options and also remember that when you incorporate IVR and on hold music with an effective contact centre management system – you create a more efficient framework of ticket resolution.
Avoid beeps and radio silence. Once a customer has been placed on hold on radio silence, the customer tends to hang up in less than 40 seconds because that customer thinks, "I've been forgotten".
By purchasing this item, a link to a web form will appear on your Account Page. On this form you can choose your voice artist, your music and enter your scripts. Upon submitting the form, you will receive your audio file(s) within 5-7 business days. If at that time, you wish to make changes to your original script, the fees are: $50 for On-Hold Message edits $15 for 100 Word Script edits $10 for 50 Word Script edits We encourage you to take the time necessary to make sure you are happy with your script before you submit
However, if there is no other option but to place your customers on hold (perhaps during a busy season), you need to make the experience as pleasant as possible.
Voice Prompts – usually combined with a Business Intro announcement, used for Auto Attendant and IVR prompts to provide menu options and assist in telephone navigation.
“Evolved Sound’s phone on hold solutions will exclude your business from paying any licence fees to any regulatory or governing body, resulting in significant yearly savings, particularly when multiple lines exist.” Finished telephone on hold messages are mixed with complimentary music and finalised for best playback quality to callers.
"Hilarious!" - Jennifer Weaver / American Advertising Federation 5th District ADDY Awards Judge