In the meantime, reviewing your use of music on hold to ensure that you’re not making customers more irritated by the time they do get to talk to someone will make both your customers' and agents' days just that little bit more enjoyable. Back to blog Next Article: 16 Checks You Must Make to Keep Your Call Centre Ofcom Compliant Would you like to know more about how Greenlight can improve your inbound experience? Greenlight innovation Copyright © Greenlight Innovation Site by Radiator Digital
It makes sense to keep these callers informed while they wait with Custom On Hold Messages… informative messages, mixed with music.
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BDM Voice is a cloud-based communications & service provider specialising in high-speed connectivity, IP telephony & Unified Comms. © BDM Voice Ltd is authorised and regulated by the Financial Conduct Authority (FCA). Reference no. 782044 message on hold
But, if you stay on brand, people will feel safe and understood. They’ll feel confident that they know what the company is all about, and that will make them easier to work with.
Get professionally recorded messages uploaded to use with features such as Auto Attendant, Business Intro Message and Voice2Email.
After finding the right person to read your script, it’s time to start writing it out! As a business person, you’re probably used to writing articles and reports about revenue and strategy. Yet, writing comedy is the exact opposite of these writing styles.
Once professionally recorded your message is loaded as a mp3 file which can be downloaded when ready. It is easily loaded via your PC to a USB key and plugged into your On Hold Player.
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"I absolutely loved the humorous material that plays when a person is on hold. Absolutely brilliant! Some of it cracked me up. Couldn't stop listening!" - Blake Bishop / Bryant Better Hearing
We don't offer a free on hold demo. We simply provide a professional one-off audio production for a fair one-time fee.
Here’s an example of some royalty-free music that we use both at CD quality and hold music quality.
With our on hold marketing service called MOOD: Voice, you not only get that chance but you can also let the customer know about other products and services you offer. With Mood:Voice you can change your message as little as once a year or as often as once a week, it’s completely your choice. Please give us a call to schedule an appointment to talk about your business… We’ll even put you on hold if you want to try it out! Better yet, click the button for a sample.
Your call is answered and while being transferred to the relevant department you hear on hold messages. Whilst waiting their on hold message is informing you about the options available to you, from how your property will be advertised through to information about a free market appraisal on your property, followed by a great mortgage deal that is currently available.
We needed a new 18 line telephone system for our purpose built factory. Birmingham Telecom were extremely helpful, knowledgable, and good value. The installation and training went smoothly and we are very happy with the Panasonic system we purchased - it has worked without any problems since the day it was installed and we have been able to fine tune the configuration to make it work just as we want. If your looking for a provider, I thoroughly recommend Birmingham Telecom
“Thank you for calling Liam’s Ladders – a representative will be with you shortly. Did you know that Liam’s Ladders has been a family business for 3 generations and counting? We offer affordable, high-quality ladders and construction equipment for personal and commercial projects. This week only, if you buy $50 worth of equipment, we’ll give you $10 off! Talk to your representative about getting this promotion for your order today…”
For all other enquiries .. please leave a short message along with your contact details and we will get back to you as soon as the office reopens
Sample 5 — "Thanks for holding. Dazzle your clients with delicious cookies featuring your company's logo! Orders are available for batches as small as 200 cookies! Someone will be with you shortly."