So that the customer will call you, right? If so, why are you missing the opportunity to let them know why you are the right choice?
Each business is unique. Let us create an estimate for a custom on hold message or voicemail greetings based on your business needs! Or simply call us at 1-888-899-8511.
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Your phone system may allow you to add custom on hold voice messages based on the position of the caller in your queue. If you have such a system, consider working with us at ProVoiceUSA.com to record the messages on hold voice your callers hear. Professional Production of Messages On Hold Voice
"I just wanted to tell you that I stumbled onto your website for Humor On Hold™, and I listened to every recording. Your work is hilarious and it brightened my day. And who doesn't want a compliment from a random stranger on the Internet? So, thanks." - A.H.
So, given that hold music is such a powerful potential source of frustration, why do companies continue to get it wrong? Reading the articles that are out there, there seems to be a lot of speculation regarding the best choice of music to placate or even entertain customers while they wait in your queue. Some common suggestions include “Hanging On The Telephone” by Blondie, or Lionel Richie’s “Hello, is it me you’re looking for?”. Or how about looking up the customer’s record in your call centre CRM, grabbing their date of birth, and playing something based on their age range - pop for the under 25s and presumably something fusty for the oldies?
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at two sites wherever you have a phone system for your business that places people on hold and you want to take the opportunity to sell to a captive audience.
In 1962, inventor and entrepreneur Alfred Levy found a loose wire touching a metal girder at his factory. It amplified the broadcast signal from the radio station next door and transmitted the audio through the loose wire to calls on hold. Four years later he patented his work, and music on hold was born.
A dedicated Holdcom Script Consultant will write your script based on your input, and marketing and customer service materials. Or you can write your own.
“I received my recording the next day, and was extremely impressed by the quality, not to mention the price." Madeleine Levy, theholidaymatchmaker
Yes. Depending upon your phone system and its capabilities, the majority of our clients have the ability to play specific messages at specific locations.
There are many online companies that specialize in creating on-hold recordings, such as Snap Recordings, On Hold Company, or On Hold Marketing. They each offer a range of services at varying price points.
These digital systems come with different loading options including remote load, CD load, USB load and Internet Download. Typically we work with your telephone system contact to determine which digital player fits your needs and telephone configuration the best.
Whether it’s music, marketing messages, or a combination of both, the recording should be long enough so it doesn’t loop back to where they started when they were first put on hold. If you don’t typically have long wait times, this should be no problem. If calls get stacked up sometimes, you’ll want to make sure that the recording is at least as long as your typical wait time on a busy day.
Power loss? No problem. The GDI-USBM10 automatically starts playing after power is restored.
5. Delay Announcement. What the caller hears every two minutes that they are in the waiting queue. Sample Scripts: “Thank you for your patience. All of our agents are still busy.