The way all your words and sentences come together gives your script a distinct written tone. Combine that with a specific speaking tone to create an on-hold message that reinforces your brand and product set. Selecting the correct tones will ensure your intended message is communicated effectively. If your target market is the younger generation, then a tone which embodies fun and excitement would be most suitable.
Experienced and knowledgeable staff ensure you end up with the right product and service, I would recommend using them.
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If you're just looking for something to fill the blank, we have a great selection of music tracks to satisfy any caller. Recent Posts 3 ways to keep a customer happy while on hold How to be a professional knowitall with on hold messages The Sound of Business through a Phone Greeting On Hold Messages & Radio Regulations: A Lesson From Toto Second Impressions Count More
Play music which is really suitable for on-hold calls. Generally speaking, the music should be in line with your brand image. The longer the average wait of a customer, the softer the music should be.
The Perceived wait time could frustrate a caller if he feels the time on hold is excessive. Even if he is on hold for a few minutes – it may seem longer.
Had dealings with Gordon today, brilliant service thank you very much. Great team at Birmingham Telecom. Always helpful.
Home About Caroline Clients and Testimonials Rate Card Caroline Beverley Samples & Services Sample Voiceovers Voiceover with Video Telephony On Hold Message Voiceovers Telephone On Hold Messages Scripts On Hold Messages – Prompts Kit Estate Agent Videoettes Videoettes Music Voiceover Bank Corporate Audio Voiceovers Audio Book Voiceovers In-Store Announcements Contact us Blog Website Audio – For and Against Top 10 Tips to become a Voiceover Artist Telephone On Hold Messages Scripts Radio Station Commercials & Imaging Voiceover Process Corporate Video and Voiceovers Voiceover World Life Coach – Now Voiceover Artist Day in the Life of a Voiceover Artist BBC TV – Agony Aunt – Voiceover Artist Home About Caroline Clients and Testimonials Rate Card Caroline Beverley Samples & Services Sample Voiceovers Voiceover with Video Telephony On Hold Message Voiceovers Telephone On Hold Messages Scripts On Hold Messages – Prompts Kit Estate Agent Videoettes Videoettes Music Voiceover Bank Corporate Audio Voiceovers Audio Book Voiceovers In-Store Announcements Contact us Blog Website Audio – For and Against Top 10 Tips to become a Voiceover Artist Telephone On Hold Messages Scripts Radio Station Commercials & Imaging Voiceover Process Corporate Video and Voiceovers Voiceover World Life Coach – Now Voiceover Artist Day in the Life of a Voiceover Artist BBC TV – Agony Aunt – Voiceover Artist Writing an engaging, positive script is key to your on hold success. You have your callers attention and it’s time to tell them about your services and products. On hold messages is a valuable marketing tool that you should take full advantage of. Things to consider when you write your on hold messages script: Why are your callers on hold?• What do they have in common? What could you say to benefit your caller? Do you have any special offers or promotions that your callers will buy into? Is there a ‘must have’ service or product that will excite your caller? Have you won any awards or gained recognition for products or customer service? How can you use the time your caller is on hold to generate awareness and sales? Once you have your script, always us a professional female or male voiceover.
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So that the customer will call you, right? If so, why are you missing the opportunity to let them know why you are the right choice?
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Often, it’s a good idea to precede the message with a bright alert sound effect to grab snoozing customer attention:
The idea of creating a custom on-hold message may sound daunting, but advancements in technology have made it a lot easier in the last few years.
The products are reasonably priced, the customer service is good with knowledgeable and friendly staff. We've been using the business for years and fully intend to continue
Yes. You can preplan message changes to begin any time in the future. There is no limitation.
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Not to mention it's completely illegal to play the radio to callers on hold. Although the radio station has the appropriate license to broadcast music, your business does not, and that could leave you paying major fines.