Generic pop songs perform better than those with prosocial lyrics or instrumental music. It turns out people calling in with grievances don’t want to hear songs about helping the world, and stereotypical elevator music triggers anger when on hold for extended periods.
AD Service Provider, On Hold Marketing, can put together a clear and concise customized phone greeting that conveys the professionalism of your company and lets the caller know how important their call is to you. Scriptwriters will educate and promote your business to on-hold callers through a custom-tailored message – letting everyone know what specifically makes your company different from others. This is your chance to share your background, insight and information about your business, promotions, and products and services to your captive audience. Recordings are available in English, French, Spanish, Mandarin and Cantonese.
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Has your business experienced changes since the COVID-19 Emergency? New hours, special handing of customers, new procedures, etc.
Generic music can help keep them on the line, but why waste money playing pointless music, that requires a license to play, when you can be promoting what your company does?
One of the best features of call monitoring is the ability to listen to and participate in live phone calls.
Prompt, efficient turn around time, and always delivered when they said they would. Very accommodating of the changes we wanted, and great customer service. Thanks Sian!
Related: How to select, license, and format on hold music for your business phone
It makes sense to keep these callers informed while they wait with Custom On Hold Messages… informative messages, mixed with music.
At Apex IT Group, our certified and responsive staff provides comprehensive services including upgrades, repairs, and security solutions. We are equipped to offer efficient service as responsive as in-house staff. We'll be happy to tell you more and address any questions you may have in just a moment.
Another opportunity to improve customer service is to provide customers with self-service information. If you have help documentation or resources online, be sure to mention them on hold, so that your callers can access that helpful content on their own, leaving your staff free to help with more unique concerns.
First impressions count! A telephone call may be the first experience your customer has with your business, so make a great impression with a professional and personalised on-hold marketing package.
Tell them why you’re different from the competition and why they should trust you while helping them learn more about your particular business sector.
Generic Introductory GreetingAccount Information IntroductionLaw Office IntroductionManufacturing Introduction
Each business is unique. Let us create an estimate for a custom on hold message or voicemail greetings based on your business needs! Or simply call us at 1-888-899-8511.
When used in your On Hold Marketing, humor can improve how customers perceive your company and their wait on hold. It also lowers your callers’ defenses, leaving them more receptive to your marketing messages.
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Sample 6 – “Thank you for holding. Someone will be with you shortly. At The Villages of Exeter, tennis, swimming, concierge services, and a championship golf course are all just outside your door. Visit our 5,400 square foot model and tour the clubhouse daily between 10 a.m. and 5 p.m. Someone will be with you shortly.” Order Now We accept these Join Us on Facebook and Twitter Today!! Professional On Hold Messages and Music Looking for business on hold messages that are tailored for your company and work?