4. SET A BUSINESS TONE BEFORE THE CALL CONNECTS. A set of on-hold messages & music helps to establish a tone for your business before the caller ever connects with an employee.
Your auto attendant says a lot about your company! We’ll help bring a friendly and approachable tone to your brand. Choose from a wide variety of voices and music to suit your company’s image. We can also provide your brand with multiple languages and accents.
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For a more modern example of a bad choice of hold music, let’s take an example I have to endure on a regular basis, Month of Sundays by Passenger. At CD quality it’s got lots of interesting stuff going on, which you’d imagine might be ideal to distract someone from the fact they’re being kept on hold for ages. However, playing it over the phone it’s simply too busy. As soon as the brass and backing vocals kick in it just sounds yuck.
Knowing which headset will work with which telephone system can be a minefield but these people are always keen to advise.
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Click on these topics to hear just a few samples of targeted pet health and behavior messages your callers will appreciate and enjoy.
“Providing information on hold results in a 40% increase in retention of callers on hold... a 15% increase in inquiries... and a 12% direct increase for products and services mentioned on hold.” – US West Communications Study
Messages on hold have been great from the very start, Professional and very friendly staff. Highly recommend. 1 years ago
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Verbal Content – generally, you should use 100 words to make up 1 minute of content produced with background music. In other words, one to two paragraphs per minute. The topic can range from product promotions to general company information.
Typically, if you what to use copyrighted music in your project, you must obtain two licenses - a Sync (Synchronization) license from the publisher and a Master license from the recording label.
Custom on hold messages and professionally recorded telephone voice prompts are what we've been providing businesses since 1994. From voice-overs for telephone systems and web audio to voice presentations, radio spots, and narrations, our skilled team of voice talents, copywriters, and project managers are available to create the professional phone image you need to stay …
Make sure to check your phone system for any file requirements. The most common file format accepted is WAV. If you need to convert an audio file, you can use services like G711 or Audacity. Read More: 5 Ways to Get Customers to Love Your IVR Menu. How to choose the best hold music for your business. For telephone hold music, simple is best.
However, not all businesses who field customer service calls are entirely unsympathetic to your plight. Some choose to make your wait as pleasant as possible by poking fun at the situation.
Affordable, professional quality on hold music and messaging service, streaming music, website audio production, and voicemail services are designed to keep your caller interested and on the line.
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