5) Should you opt to write your own on-hold script to make it sound more personal, don’t forget to read it aloud yourself to see your long your message breaks. An experienced and reputable provider should include the creative copy-writing as part of the package.
Voice Prompts – usually combined with a Business Intro announcement, used for Auto Attendant and IVR prompts to provide menu options and assist in telephone navigation.
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Most typical on hold scripts include: “Thank you for your patience” and “Your call is important to us”.
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As you begin your search for an on hold messages service provider, you’ll find many companies advertising that they can do the job for you. But, you don’t want just any company, nor do you want the same ho-hum, boring hold-music heard at most businesses, because boring is something your business can’t afford to be. You want a provider that adds real value to your bottom line, you want an on hold company that’s responsive to your needs, has a proven track record, and finally, you want a provider that makes the process easy, so you don’t have to!
We offer quality voice talents and professional voice actors who record in all languages, dialects, styles, and age groups to best suit your company needs. The right voice can make your message, your brand, and your mission resonate with callers. Find the voice to best fit your brand!
Don’t allow their holding time to be a waste of time for them or for you as a business.
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Length – if your callers typically wait 2 minutes at a time, then at least 2 minutes of programming should be the goal. The idea is to ensure the callers don’t hear repeated messages every time they call. A typical on-hold message is 4-8 minutes in length.
Each recording is customised to suit your business requirements. You can choose from a range of tones, voice artists, or create a custom script for your on hold message.
At LinkedPhone, we design and build small business phone systems that are easy, affordable, and mobile. LinkedPhone works with your cell phone on the road, your desk phone at the office, and your laptop when traveling.
We're proud to announce our latest addition to our unique on-hold experience. Thanks to Easy on Hold, OnSIP customers now have the ability to choose high-quality music streams and customize promotional announcements that their callers will hear on hold.
“Superbly written copy and extremely dry humor that was a perfect match for what could've been a dull subject. I laughed out loud at points, and when a caller starts with that reaction, it's a great way to start a conversation.” - Jim Hausfeld / On Hold Messaging Association's MARCE Awards Judge
Music-on-Hold systems allow you to play recorded music and/or messages to callers while they are on hold. (Alternatively, the system supports a Tones on Hold feature.) Music On Hold Players are usually designed to provide a choice of outputs: 600 Ohms or 8 Ohms. The user may choose the output and volume level appropriate for their callers. The
Found these guys super efficient and well priced. Our contacts Sarah and Jaity were very professional. Will definitely use them from here forward for our business.
VoIP providers also use other audio technologies such as silence suppression, background noise removal, echo cancellation, etc, which also affect the way voice sounds, and on hold music too.