10. Max Wait Time Reached Message. What the caller hears when they have been waiting in the queue for the maximum amount of time. Sample Scripts: “You have exceeded the waiting limit for this queue.
Since your information will be on a recorded loop, it is good practice to include music in between loops to break up the information for the consumer.
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Waiting queues allow your callers to wait on you on the line but you should not exceed the waiting time for more than 5 minutes. A queue announcement can also be introduced after the “message before answering”. After the “message before answering”, the waiting announcement is immediately cut.
3. Don’t repeat the same message over and over again, create a sequence that provides relevant messages during the duration of the hold.
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Best part is this is all done from your computer, your ads on hold programme is available online in a format suitable for your on hold player.
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We don’t want that happening to our callers. Adding a little background music or making sure the audio file sounds like a recording will help prevent this.
Having an on hold message or on hold recordings for your business makes all the difference. Recent research shows that promoting your business’ services, or educating your customers through an on hold message not only improves the customer experience – but increases the likelihood of a prospect becoming a customer. We’ve been helping businesses for years to improve their telephonic marketing through well crafted on hold messages.
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