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When callers are put on hold, music is played over the phone while they are waiting. You can upload your own music file to play, or several music files to rotate. If you do not upload your own files, callers will hear the music that is set by default.
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The problem, in my mind, is that every single one of these articles misses the point completely. Even if you implemented a call centre system that detected and automatically played someone’s all-time favourite music while they waited, a facility which is possibly not that far off, most music when played down the phone just sounds terrible. Butchering a song that someone actually likes is unlikely to improve the waiting experience.
A high quality USB Digital Playback Unit automatically loads your program and runs 24 hours a day with no moving parts.
We can provide you with a quote to update or redo your audio anytime. Please get in touch. Can I choose music from your Royalty Free Music Library or only from your On Hold section?
Claim your business to immediately update business information, track page views, and more!
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Our latest digital Messages On Hold players deliver exceptional sound quality and reliability, while also providing your business with flexible message updating options. Once connected, our systems will run endlessly without fail for many years to come!
"Nice delivery of the humor! [It] would keep an on-hold caller waiting to hear what comes next." - Ricky Roo / On Hold Messaging Association's MARCE Awards Judge
Unlike big expensive telephone systems, ordinary 2-line and 4-line aren’t music on hold ready. In layman terms, there’s no place to connect a message on hold player. The on hold adapter allows you to connect our message on hold media player, to easily add our custom music and messages on hold.
The information to include on your on-hold message varies depending what services you provide. A good starting point is to record the information you think a customer would need to know about your business, such as: Hours of Operation Location Services Provided Products in Stock Current promotions and offers
Interest, engage and maybe even amuse your callers. A happy caller increases your likelihood of success.
We offer affordable rates. That way, you can take care of your clients and get set up with a custom phone message that doesn’t break the bank! Our goal is to ensure that your clients’ time on hold is being used to your advantage. That’s why we make sure that creating a custom hold message is affordable and fits your budget. Simply get in touch with us and we’ll help you find the best on hold message or music that still works for your company’s monetary needs.
Thank you for calling Carlton & Associates – Attorneys at Law. You will be assisted in just a moment… (short pause)
Our Company, The Phoenix Pattern & Tool Co Ltd, have been customers of Birmingham Telecom since they started out. They have replaced our phone system 3 times, recently bringing us into the 21st Century. The 3CX system that we have now is user friendly and the app enables working from home much more convenient. Special thanks to Andy for always getting the right product to suit us and Shaun for the time and effort put in with us during and after the installation, Dan and Lee for attention given quickly to any of our queries. A great job, I have no hesitation recommending Birmingham Telecom.
This is perhaps the most encouraging song in the list. Hold on, your Customer Service Representative is coming. Probably.