Create a professional image, promote your business and hold your callers attention
Whether you use the best hold music in the world or a simple repeating jingle, hold music is worth using for one reason. Customer retention. USA Business Telephone Today held a study of 30,000 callers.They placed each on hold for one minute, but split the callers into three groups and used different hold techniques on each before measuring the results.
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Drumroll, please! Like love, the help you called in for isn’t always on time. At least you’ve got Bobby Kimball to keep you company while you wait.
Over 16% of callers make purchasing decisions based on the messages they hear while on-hold, even if the messages aren’t about your company.
Your call is important to us, please hold and an advisor will be with you shortly.
There are many common myths and misunderstandings about music licensing. We’ve compiled a list to help you make the right decision about legally licensed music – click here to read more.
The main objective of a caller navigating an IVR system is to get to the desired destination as quickly as possible. If the script contains overly wordy phrases and long descriptions, the callers will get frustrated with every passing word.
Before you start, check with your IT support team or phone system vendor to see if there are any special requirements you need to be aware of. Things like: How long can the recording be? What type of audio file does it need to be? Is there a maximum file size?
1. The Welcome Greeting. This is the first greeting callers hear when they call your company. Sample Scripts: “Thank you for calling [company name].” “Thank you for calling [company name].
Superb service and support from Scott - great place to get your headset accessories or existing kit refurbished.
All stars5 star only4 star only3 star only2 star only1 star onlyAll positiveAll criticalAll stars 4 global ratings | 3 global reviews For 25 years, I've wanted a professional on hold system and I finally have one!. The price is perfect, there are a lot of choices of music I can choose for my patient's and customers to listen to if it is necessary I put them on hold, and it was easy to set up. Their customer service is superb! I would definitely recommend this product!!! Does not work (phone rings and then hangs up on caller). When returned was sent messages from seller that it can be programmed to work, which makes a confusing install with confusing instruction even worse. Also, upon returning product I forgot to include institutions (5 pages of 8x11 paper) and was changed a $75 restocking fee. Do yourself a favor and avoid this product. Questions? Get fast answers from reviewers Ask
If you use social media to promote your business or have a newsletter, make sure your Client Relations representative and Script Consultant are on the distribution lists, so they can be sure to include any relevant content.
From script to screen, we make the entire process simple. Not only do you get a high-quality custom video for an affordable price. But all you need to do is sit back, relax, and we’ll deliver your custom video in 2 weeks or less! Request A Quote Give us a bit of detail on your project and let us help! Name * Company Name * Email Address *
Website: https://www.amazon.com/Professional-Message-Player-Business-Greeting/dp/B00BQ020E2
Avoid using ‘please’ more than once, it gets wordy and redundant. The goal is to keep the content as concise as possible, moving callers quickly and seamlessly through the options.
Your choice of male or female professional voiceover artist, you can choose both if you prefer (a small additional charge), flexibility is the key to providing you with a product that will sell, educate and promote when your client is on hold.
Fast, efficient, competitive, friendly. Getting great service from Birmingham Telecom and will be continuing to use them for our phone needs. Thanks Brian and team