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- Supported audio formats include: .WAV, .MP3 and .OGG; file size should not exceed 16 MB.
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The main objective of a caller navigating an IVR system is to get to the desired destination as quickly as possible. If the script contains overly wordy phrases and long descriptions, the callers will get frustrated with every passing word.
The NEC DSX has a built in Message On Hold mailbox that allows the System Administrator to record a message that will play to callers while they wait on Hold. For example, you can record a message summarizing available services or hours of operation. This message will play to callers as soon as you put them on Hold, and continually repeat as long as they remain on Hold.
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Using concise and simple words in your scripting helps ensure callers can comprehend what is being said. Although a complete on-hold message can be quite lengthy, it should include concise and to the point single messages. Aim to get each message across in around 35 to 40 words. Remember, what may read great in written word doesn't necessary sound great said out aloud.
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Free Stock Music provides free music for download and even has a tag for music on hold. Beatsuite is a great resource for royalty-free hold music, and they also offer professional voiceover services for on-hold messages. Easy on Hold is another great site, and they even break down how their system works with all types of phones, including VoIP!
Hold music gained mainstream popularity in the early aughts. As cell phone customization became more of a focus, ringback tones gained popularity. People carefully chose the song to play in lieu of ringtones for incoming calls. It was a chance to control the call experience and showcase your personality before you even said hello. By the time the first US national carrier offered ringback tones in 2004, it was a multibillion-dollar industry. Hold music keeps your callers distracted from the wait. Why Use Hold Music at All?
On hold music or message that loops or rotates so patient doesn't hear the same message everytime they are on hold. You have left! (?) (thinkingâŠ) Anonymous shared this idea · Mar 20, 2018 · Flag idea as inappropriateâŠFlag idea as inappropriateâŠÂ · DeleteâŠÂ · Admin â 13 comments Add a comment⊠Post comment Submitting... An error occurred while saving the comment Gregory Caldwell commented · February 28, 2021 5:25 PM · Flag as inappropriateFlag as inappropriate · EditâŠÂ · DeleteâŠ
Get professionally recorded messages uploaded to use with features such as Auto Attendant, Business Intro Message and Voice2Email.
Hold music keeps your callers distracted from the wait, although it should not be considered a fix for long queue times.
(Santa is popular at Christmas), to conversational, corporate, high energy, emotional or casual. Contact Us
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I need more options for hold music. Having fast classical guitar in minor key is not what our anxiety patients want to hear. Slower, happy jazz would be better. Anna commented · April 1, 2019 5:21 PM · Flag as inappropriateFlag as inappropriate · EditâŠÂ · DeleteâŠ