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Experienced and knowledgeable staff ensure you end up with the right product and service, I would recommend using them.
However, if there is no other option but to place your customers on hold (perhaps during a busy season), you need to make the experience as pleasant as possible. .

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Instead of writing to inform people or to entertain them, you need to write your script as a way to create a conversation. You need to imagine what someone would say to another person and then put it on the page. Don’t be afraid if it feels like you’re talking to yourself — that just means you’re writing well.

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As providers of on hold messaging services for over a decade, the Solutions On Hold team offers the experience, technology and skills to help you get the most out of your on-hold marketing programs, yet still keep them easy to implement and simple to maintain. All of your on-hold messages are developed by professionals in the advertising and communications industries. Each message is customized specifically to help you spread your message. Then, using professional voice talent and licensed music, your customized on hold messages are crafted, recorded and mixed in our state-of-the-art sound studio.
All of our On Hold phone message packages come with No Contracts – Just Excellent Customer Service! Many On Hold Message Companies lock their clients up into iron-tight, inescapable contracts for up to 24 months! Frankly, at Smart On Hold we believe in keeping our On Hold clients by offering the best customer service and assistance, at the

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** For example, if two franchise locations will be playing your messages, select 2 into the box. First

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2.) Un momento por favor, en seguida le atenderemos. ¿Ha visitado ya nuestra página web www.johndoe.com? Ahí podrá encontrar información de interés sobre nuestra compañía. También puede enviarnos un correo electrónico a [email protected]. Un momento por favor, en breve le atenderemos.

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    Website: http://www.telephonesystemsdirect.com/phones/nec-dsx-message-on-hold-mailbox/

    We are proud to offer a variety of regional English accents and natively spoken languages for your on-hold messaging needs.
    DO: Listen to your music on hold right through once you’ve put it live to check the quality

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    We are the industry standard. for veterinary message on-hold. Impact your bottom line with a message on-hold program that engages your callers to ask questions about your services and make more appointments. Message on-hold is our bread and butter. Find out how it …

    "You know, we get people who ask us to put them back on hold." - Eric Smith / Binkelman Corporation (Hear a sample)
    Reach more customers. Give your callers something to listen to while waiting—not silence or the radio! Take advantage of the benefits of on hold messages and sell more.

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    Although most clients select just one voice talent to read their entire script, some choose two voices for a more interesting finished product. The most common choice is to have both a male and female read the script in an alternating format.

    Not to mention it's completely illegal to play the radio to callers on hold. Although the radio station has the appropriate license to broadcast music, your business does not, and that could leave you paying major fines.
    In order to enhance your phone image with Custom On Hold Messages, you need only select a package that suits your business. We offer a range of options all of which include a pre-determined number of audio productions and use of a digital announcer. This unit stores audio on computer chip for perpetual replay with no moving parts so reliability is unequalled.

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    Having ringback and on-hold music really gives your company a professional appearance. On-hold music has always been one of the features associated with the “Fortune 500” companies that VoIP subscribers have access to, and at a fraction of the cost. Having the right connect music makes a great first impression on customers.

    For those of you who are familiar with the veritable purgatory that is being “on hold,” I don’t have to tell you that you have just been thrust into a parallel universe where time slows down, and both your patience and sanity cannot survive.
    4.) Tous les membres du personnel sont en ligne. Soyez patients, nous serons avec vous rapidement – PAUSE – Malheureusement, tous les membres du personnel sont occupés. Attendez un instant. Vous pouvez nous envoyer un email sur [email protected]. Nous reviendrons dès que possible vers vous.

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This is an easy and effective way to improve your business image while providing greater value to 85% of callers who prefer an on hold service with commercials over silence.

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"I wish I had more time to forward to you all the great feedback we get." - Chris Hamann / Lakeland Auto & Marine (Hear a sample)

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Custom Messaging on Hold is a service that uses pre-recorded messages, music and branded content to improve your callers hold experience. Instead of dial tones, beeps or silence you can play a custom message of your choice to callers while they wait.

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The problem, in my mind, is that every single one of these articles misses the point completely. Even if you implemented a call centre system that detected and automatically played someone’s all-time favourite music while they waited, a facility which is possibly not that far off, most music when played down the phone just sounds terrible. Butchering a song that someone actually likes is unlikely to improve the waiting experience.

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