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7 Tips: Make the right choice when setting up a music on hold message system and provider. 0 Likes Statistics Notes About Support Terms Privacy Copyright English © 2021 SlideShare from Scribd English Español Português Français Deutsch Facebook Twitter LinkedIn You just clipped your first slide! Clipping is a handy way to collect important slides you want to go back to later. Now customize the name of a clipboard to store your clips. Sign up for a Scribd 30 day free trial to download this document plus get access to the world’s largest digital library. Wait! Exclusive 60 day trial to the world's largest digital library. The SlideShare family just got bigger. You now have unlimited* access to books, audiobooks, magazines, and more from Scribd. On Hold Messages

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We offer authentic multilingual recordings with native talents from around the globe!
More than 100 professional voice over artists available to record your messages including bilingual options. .

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From young, professional US – Neutral voices to Australian, Spanish, and UK voices.
2. If the hold is more that a couple of minutes make sure to thank customers for their time. Apologize for delays if hold time is significant.

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After finding the right person to read your script, it’s time to start writing it out! As a business person, you’re probably used to writing articles and reports about revenue and strategy. Yet, writing comedy is the exact opposite of these writing styles.
No list of top 10 “on hold” songs would be complete without an appearance by one of Motown’s finest groups. You may find that moment when you are taken off hold to be a “miracle” of sorts, depending on how long you are kept waiting.

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Sample 3 — "Thanks for holding. Did you know that JK Mortgage has special programs designed to help people who don't qualify for a standard loan? We can customize a loan specifically to meet your needs. Ask one of our certified agents for information. Someone will be with you shortly."

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Most businesses aim to answer the telephone within 3 rings but we know that isn't always possible. The research showed that a typical business using on hold marketing had 100 calls a day with an average hold time of 30 seconds for 57% of callers. This translates to half an hour a day, every day, of messaging to on-hold customers. That's 3+ weeks a year!

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    Having an on hold message or on hold recordings for your business makes all the difference. Recent research shows that promoting your business’ services, or educating your customers through an on hold message not only improves the customer experience – but increases the likelihood of a prospect becoming a customer. We’ve been helping businesses for years to improve their telephonic marketing through well crafted on hold messages.

    There’s even a fairly steady stream of surveys and news articles on the subject, all of which confirm that hold music is one of the aspects of contacting call centres that really drives people nuts. Some studies even go as far as to suggest that the use of bad hold music is regularly viewed as bad customer service.
    With a strong commitment to customer service and quality on hold messages, AyerPlay has continued to be an industry leader, with over 7,000 clients nationwide. Let AyerPlay help you target your clients with effective on hold message programs for your business.

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    On hold messages have been around for quite some time. Today, they have become even more useful to businesses in need of some communication organization. If you want customizable extensions, VoIP access and phone call analytics, you need to give on hold messaging a try.

    The team at Killerspots is committed to providing you with game-changing on hold messages and music. We want to make sure that you’re able to take advantage of the time your customers spend on the line. That’s why we offer a 100% guarantee on everything that we do! If you’re not satisfied with your message, we’re not either. Just reach out to our team and we’ll make sure to make it right. With us, you can rest easy knowing that you’ll receive an on hold message that works for your needs.
    After the “message before answering”, the waiting announcement is immediately cut. Hold messages scripts are very powerful for you to keep your callers interested and reduce the tendency of drop calls. Here are some additional samples of hold messages scripts you can use for your business: General Business - On Hold Example

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    Above all you must encourage the caller to remain on the line. Provide reassurance to your clients that an agent will be available soon and don’t forget to convey the idea that their time is valued and their call is important.

    Your On Hold facility is one of the only promotional mediums you truly own. If your callers like what they hear, they can act on it within seconds. Pages Home Why Custom On Hold FAQ Pricing Samples Testimonials Contact Us
    Our ranges include ‘range one’, ‘range two’, ‘range three’ and ‘range four’ and associated products.

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    Once your project is produced, you’ll be able to deploy your MOH program right to your phone system. Or let us handle the implementation with our remote load solutions.

    Can I use the music of my favorite artist/band/performer as the background to my Message on Hold program?
    Professional phone messages and messages on hold When you call into a business the phone messages should reflect the professional business that you are calling. Phone Sound can record the ivr prompts , auto attendants, voicemails, after hours message and all telephone recordings and mix with entertaining on hold music to make sure your business

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A hold messaging system provides a better calling experience from start to finish as you can also integrate VoIP Phone Solutions into your system. This routes calls to off-site locations and expands your ability to answer calls in a timely fashion and communicate with customers even if you are out of the store or office.

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Yes. You can preplan message changes to begin any time in the future. There is no limitation.

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“Call center operators who picked up the phone reported feeling less emotionally exhausted when dealing with customers who heard standard pop music.” –Time, “Why Music on Hold Drives You Crazy”

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Custom messaging on hold can be used to generate new sales and marketing opportunities by delivering key information about your brand directly to a captive audience. Instead of costing you money through hang-ups and frustrated customers, you can use your phone system to generate business and make money.

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