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Sian and the team did a great job for us, super fast service and informative throughout the process!

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When callers are put on hold, music is played over the phone while they are waiting. You can upload your own music file to play, or several music files to rotate. If you do not upload your own files, callers will hear the music that is set by default. - Supported audio formats include: .WAV, .MP3 and .OGG; file size should not exceed 16 MB.
Create a positive experience for Current and Prospective Patients when they call your office and are placed on hold, all while improving your Practice Image too! .

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On-hold music is considered standard in business phone systems today because people actually perceived wait times as shorter when they hear it. On-hold music traditionally worked by having specialized equipment attached to the phone, and the jack might plug into the radio, then tapes, then CDs, then MP3 players. PRI boards are built with jacks to play on-hold music.
**If you have an IP based telephone system digital equipment may not be necessary. In this case we will provide you with an audio file in the proper format for your IP system.

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When choosing files to upload, be aware that you are responsible for following copyright regulations and the Intermedia Acceptable Use Policy.
This is a script that your customers will hear when they waiting to talk to an actual person. It’s what place when someone is on hold, and it costs almost nothing to write one up and record.

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Hold music keeps your callers distracted from the wait, although it should not be considered a fix for long queue times.

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Create your script, choose your audio artist, your music and before you know it, your words are taken off the page and brought to life.

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    2.) Bitte haben Sie einen Moment Geduld, wir sind gleich persönlich für Sie da. Haben Sie sich schon unsere Internetseite www.mustermann.com angesehen? Dort finden Sie Wissenswertes rund um unsere Firma. Gern können Sie uns auch eine E-Mail an [email protected] senden. Warten Sie bitte noch einen Augenblick. Gleich sind wir persönlich für Sie da.

    Calls overflow to the voicemail box if they can’t be answered during business hours. This may be during unusually busy periods or if there is no one to take the call.
    Can I use the music of my favorite artist/band/performer as the background to my Message on Hold program?

  • how do i leave a professional voicemail message

    Professionally recorded phone messages and greetings are the perfect way to promote and re-enforce your business brand when customers call the business. They will put a professional touch to any message and enhance your business image. Choose between a male or female voice, recorded in the tone best suited to your business. Ideal for Business Intro Messages at the start of the call, Auto Attendant (IVR) prompts, Voicemail greetings such as one for an After-Hours Service, and On-Hold Messages. Incorporate background music for that extra touch.

    source: Is it possible to have music play on my droid razr if i put sombody on hold?
    Every second counts so use your time wisely. Your on hold messages are an asset to your company and can help your business grow. For all other enquiries – Press 4, or hold and you will be connected to an operator. Please call back at these times or press 3 to leave your message and we’ll get back to you. For Billing Enquiries – Press 1 For New Customers – Press 2 For Customer Service – Press 3 If you would like register a new service cal – Press 1 If you are expecting an engineer today and would like an estimated arrival time – Press 2 To cancel or re-arrange an engineers visit – Press 3 For Emergencies and all other enquiries – Press 4 _________________ Script 4 Alternativily please submit your query through www.YourCompany.com forward slash support for further assistance.

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    1.) En estos momentos todas nuestras líneas están ocupadas. Por favor, tenga un poco de paciencia, en seguida le atenderemos -PAUSA- ¿Ha visitado ya nuestra página web www.johndoe.com? Sus preocupaciones nos importan, por favor, manténgase a la espera, le transferiremos lo antes posible. -PAUSA- Un momento por favor. El próximo miembro del equipo que esté disponible le atenderá en breve.

    I’m as surprised as you that Kings Of Leon have songs other than “Use Somebody.”
    Welcome messages -introduce your business and represent it in a positive, and professional mannerCall menu option – ensure that your callers are directed to where they need to be quicklyOn hold messages – promote your business and brandOn hold music – an extensive library of royalty-free music, different styles and genresVoiceovers – choice of female and male with a wide range of stylesOut-of-hours message – when your business is closed, why not let them know when you will be open and suggest a website visit?Script writing – several different script ideas to help you create your bespoke messages

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    5. Delay Announcement. What the caller hears every two minutes that they are in the waiting queue. Sample Scripts: “Thank you for your patience. All of our agents are still busy.

    How to Format Your On Hold Script. For an average IVR phone system where customers are on hold for 1-3 minutes, it’s wise to have at least two courtesy messages and two marketing messages, with each message timing out to precisely 30 seconds (:30). Hold music should play in between the messages for 30 seconds (:30).
    Frequent prompts can make people feel like they’ve been on the phone longer than they actually have. I’m sure you’ve been there – you’re on hold and the voice keeps telling you that your call is important and someone will be right with you.

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Every second counts so use your time wisely. Your on hold messages are an asset to your company and can help your business grow. For all other enquiries – Press 4, or hold and you will be connected to an operator. Please call back at these times or press 3 to leave your message and we’ll get back to you. For Billing Enquiries – Press 1 For New Customers – Press 2 For Customer Service – Press 3 If you would like register a new service cal – Press 1 If you are expecting an engineer today and would like an estimated arrival time – Press 2 To cancel or re-arrange an engineers visit – Press 3 For Emergencies and all other enquiries – Press 4 _________________ Script 4 Alternativily please submit your query through www.YourCompany.com forward slash support for further assistance.

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Show allBlogInsuranceIVRRetail & ManufacturingRestaurantsSports & RecreationNon ProfitsMedicalConstructionFinance & LegalAutoFemaleMaleHotelAudio Samples All Packages include our full-service production suite. Professional Voice Talent Options Experienced Writing Team Dedicated Account Manager 24 Hour Turn Around On New Productions No Long Term Contracts engaging experience for your customers. Call or email us today to learn more about the benefits of on-hold marketing and messages [email protected] 530-401-1669

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The NEC DSX has a built in Message On Hold mailbox that allows the System Administrator to record a message that will play to callers while they wait on Hold. For example, you can record a message summarizing available services or hours of operation. This message will play to callers as soon as you put them on Hold, and continually repeat as long as they remain on Hold.

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A phone system with a Music On-Hold input connection. Have multi-line phones, a hosted PBX or VOIP phone system? Contact us and we'll get you set up!

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