Physical media MOH methods provide quality control with prerecorded and licensed CDs, although some units still use cassettes. CDs are designed with or without voice-overs. Brief voice-overs, such as "Calls will be answered in the order that they were received", or "Please hold, your call is important to us," are basic examples. However, many vendors suggest more customized messages.
Why would you spend hundreds or thousands of pounds enticing new customers to call your business only to provide them with an initial experience that is less than stellar and doesn’t reflect your business’s brand? Why wouldn’t you utilise this opportunity to market your business services and products to a captive audience?
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On-hold music is considered standard in business phone systems today because people actually perceived wait times as shorter when they hear it. On-hold music traditionally worked by having specialized equipment attached to the phone, and the jack might plug into the radio, then tapes, then CDs, then MP3 players. PRI boards are built with jacks to play on-hold music.
Manage the expectations by reminding your clients that the customer agent will speak with them as soon as possible and the wait is almost over.
We put together some resources for a mix of both free-to-use and royalty-free hold music:
On Hold Music and Messaging Equipment Voice Over Talent Music Soundtracks Auto Attendant By using this Website, you agree to our Conditions of Use, Legal Notice and Privacy Policy
Once your script is cleared and your voice and music chosen, we’ll record your on hold message with the voiceover, ensuring they have just the right tone and style for your business.
"Hilarious!" - Jennifer Weaver / American Advertising Federation 5th District ADDY Awards Judge
Pay as You Go and pay only $145 per update (regular retail is $159 per update). That's a savings of $42! Your credit card will not be billed if this is your first time submitting voicemail scripts. You will billed each time you submit your new scripts or every quarter, which ever comes first. If your invoice date is less than 90 days before the end of the next quarter, then you will be billed on the following quarter. (ie. an invoice date of February 16th will be billed on June 30th. February 15th will be billed on March 30th).
If it is a genre, hold music, it's fair to say, is a troubled one with few hits. It's not really meant to be loved or even listened to — it's meant to communicate something specific: Don't hang up. (Cornell makes this plea specifically at the end of his song.) Silence is believed to be a death knell for phone calls — people will simply think the line is dead and hang up. This is true even on non-hold calls; it's why phone companies transmit something called a "comfort tone" over phone lines, a barely audible synthetic noise that signals a connection is still there.
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Very professional business. The quality of the work they delivered is very good and the turn around time is very quick as well. Would recommend them.
"This whole 'Humor On Hold™' thing is pretty freaking stellar." - Rachel McGrath / On Hold Messaging Association's MARCE Awards Judge
Working with Holdcom to keep your program up to date is easy. Just tell your Client Relations Representative and Script Consultant the information and they’ll revise your script. They can replicate your advertising from newspaper or television ads, follow your social media updates, and check your website.
Interest, engage and maybe even amuse your callers. A happy caller increases your likelihood of success.
Not quite the desired effect, I think you’ll agree. It might be funny if you and I didn’t have to endure it time and time again.