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1. TO IMPROVE HOW LONG CALLERS ARE WILLING TO STAY ON HOLD. Statistics from a CNN survey cited by Chron.com state that “70 percent of callers who are placed on hold with just silence hang up within 60 seconds; of them, 35 percent won’t call back.”

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In the meantime, reviewing your use of music on hold to ensure that you’re not making customers more irritated by the time they do get to talk to someone will make both your customers' and agents' days just that little bit more enjoyable. Back to blog Next Article: 16 Checks You Must Make to Keep Your Call Centre Ofcom Compliant Would you like to know more about how Greenlight can improve your inbound experience? Greenlight innovation Copyright © Greenlight Innovation Site by Radiator Digital
However, if there is no other option but to place your customers on hold (perhaps during a busy season), you need to make the experience as pleasant as possible. .

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From SMB to enterprise, hpc offers audio solutions for businesses of all sizes in all markets. Whether your marketing campaigns change monthly, seasonally, or annually, we can help you get the most out of your advertising initiatives.
servicesplans & pricingbusiness musicon-hold audiovoice servicesequipmentmanage & createsupportsupporttroubleshooting & faqsvideo tutorialsDocuments & Downloadsactivate deviceaccountloginmy accountservicesplans & pricingbusiness musicon-hold audiovoice servicesequipmentmanage & createsupportsupporttroubleshooting & faqsvideo tutorialsDocuments & Downloadsactivate deviceaccountloginmy account On-Hold Audio GHN 2018-05-18T18:06:20+00:00

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Your On-Hold Messaging and Music is the first impression to your callers – make it memorable and build trust with our customizable solution. Get a Demo. Represent Your Brand. Choose the perfect voice to promote your brand and inform callers—our professional voice talent gives you the polished, effective messages that you need.
Our short form allows us to accurately quote you within 60 minutes, during working hours!

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Each recording is customised to suit your business requirements. You can choose from a range of tones, voice artists, or create a custom script for your on hold message.

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how to put someone on hold on iphone

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    We provide a diverse selection of voice artists and licensed music offering a variety of tempos, range, and styles to reflect your unique image. Your browser does not support the audio element.

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    So that the customer will call you, right? If so, why are you missing the opportunity to let them know why you are the right choice?

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    When used in your On Hold Marketing, humor can improve how customers perceive your company and their wait on hold. It also lowers your callers’ defenses, leaving them more receptive to your marketing messages.

    Weave needs to change their hold music or the god aweful noise that loops in hold. It has static and electronic screeching noise that hurts your ears. Anonymous commented · August 9, 2017 12:45 PM · Flag as inappropriateFlag as inappropriate · Edit… · Delete…
    Help yourself to the video samples below and the full productions at the bottom of the page, and then call +1 800.473.9005 or contact us for more details.

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    This is perhaps the most encouraging song in the list. Hold on, your Customer Service Representative is coming. Probably.

    Are you in need of some catchy royalty free on hold music? Then look no further, the team at Jonny Jingles have got your messages on hold and on hold music needs covered. We have a state of the art recording studio which allows us to capture highly quality audio tracks for you to play your customers whilst on hold. Our expertise in messages hold Australia are nothing but amazing. Get in touch with us today as we would love to help! Did you know we've composed music for some of the biggest brands in Australia? We're also focused on delivering the same great quality music for your phone system.
    How to make sure the callers do not hang up and keep waiting for the next available client rep? You ask them!

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    Length – if your callers typically wait 2 minutes at a time, then at least 2 minutes of programming should be the goal. The idea is to ensure the callers don’t hear repeated messages every time they call. A typical on-hold message is 4-8 minutes in length.

    And the best part is that you don’t need to write your on hold message script to be so formal. The point of an on hold message is to keep them on the line, not to bore them to death! So, you might as well try to have some fun with it and make your customers laugh while they wait.
    If you find yourself fighting the urge to dust off your platform shoes and dim the lights for optimal disco ball conditions, there is a good chance that you are waiting for service with the late Isaac Hayes.

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When was the last time you were placed on-hold and felt like this guy because you had to listen to: -A message recorded (probably by an employee) and added to, over and over again at various levels?

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Set the right tone for the call by introducing your business in a welcoming manner. The message can be played either by itself or as an intro to IVR prompts.

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We put together some resources for a mix of both free-to-use and royalty-free hold music:

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Custom on hold messages and professionally recorded telephone voice prompts are what we've been providing businesses since 1994. From voice-overs for telephone systems and web audio to voice presentations, radio spots, and narrations, our skilled team of voice talents, copywriters, and project managers are available to create the professional phone image you need to stay …

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