Digital technologies have made Telephone On-Hold Messages more reliable than ever! Whether you have an enterprise phone system or a couple of retail phones hooked up to a simple wall port, we have a solution that covers you!
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One of the best features of call monitoring is the ability to listen to and participate in live phone calls.
"Okay, I shouldn’t have opened [and read this copy] while I was on a conference call. That was a good laugh. Very good work." - Daniel Doxey / International Translating Company (Hear a sample)
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We don’t want that happening to our callers. Adding a little background music or making sure the audio file sounds like a recording will help prevent this.
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Use your customer’s captive time on-hold wisely to share background, insight and information about your business. Answer typical questions they might ask, prepare them to be served expeditiously or build loyalty through goodwill promotions or offers.
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We strongly recommend that you write short, independent messages, with a musical interludes. The volume of the music should be turned down during narrative messages.
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When callers are put on hold, music is played over the phone while they are waiting. You can upload your own music file to play, or several music files to rotate. If you do not upload your own files, callers will hear the music that is set by default. - Supported audio formats include: .WAV, .MP3 and .OGG; file size should not exceed 16 MB.
Great customer service. We ordered a headset which turned out to be faulty.It was replaced quickly and efficiently with no fuss.
Here’s an example of some royalty-free music that we use both at CD quality and hold music quality.
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