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Length – if your callers typically wait 2 minutes at a time, then at least 2 minutes of programming should be the goal. The idea is to ensure the callers don’t hear repeated messages every time they call. A typical on-hold message is 4-8 minutes in length.

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When callers are put on hold, music is played over the phone while they are waiting. You can upload your own music file to play, or several music files to rotate. If you do not upload your own files, callers will hear the music that is set by default.

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Music on hold helps you increase retention, reduce churn, and even influence your caller’s attitude with hold music. Go on, get your elevator music jokes out. We’ll wait (and chuckle). We’ve all poked fun at Muzak, but the importance of hold music and its multifaceted nature may surprise you. Seventy percent of business calls go on hold. The main point behind hold music is to signal that the line is still open, but that’s not all it does. You can increase retention, reduce churn, and even influence your caller’s attitude with hold music.
Ever heard a recorded message that sounded so clear that it made you think someone had answered your call? We’ve all been there. It’s frustrating when you realize you just got excited about a recording. Even worse when it happens multiple times on the same call!

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Professionally recorded messages are the prefect addition to any 1300 number set-up. Use one or a combination of recordings to boost your business image and make a great first impression.

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The Easy On Hold music jukebox now contains special categories of hold music that may help with cell phone music on hold quality: The Simple category contains pieces with fewer instruments, or sparse instrumentation. There’s a variety of complexity offered, but in all the Simple category is a good place to start looking for good sounding hold

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    That said, despite having the tools to get it done, you may still be wondering how to actually sit down and create on hold messages. At its essence, your script is the business’s framework and what sets the stage for how callers interact with you. The only other 2 alternatives are your front door (if you have one) and your website.

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    Whatever your audio requirements, Onhold Studio™ has a solution. We're the UK's friendliest agency, or so they say! Get in touch today to find out how we can make you look and sound amazing. See the useful links below! Click here to read what our customers have to say about us!

    Advanced Productions has been providing affordable on hold audio messages and voicemail greetings to businesses—literally around the world. We are an audio and video production company headquartered in Miami, Florida, since 1977. Let us create a custom on hold message for your business for as little as $195!
    Website: https://www.amazon.com/Professional-Message-Player-Business-Greeting/dp/B00BQ020E2

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    More ready to use professional on hold messages and alerts for your business phone line.

    We don't offer a free on hold demo. We simply provide a professional one-off audio production for a fair one-time fee.
    Website: https://www.onhold.com/blog/easily-upload-onholdcom-custom-music-on-hold-marketing-for-your-net2phone-voip-system1916968

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    This is an easy and effective way to improve your business image while providing greater value to 85% of callers who prefer an on hold service with commercials over silence.

    Length – if your callers typically wait 2 minutes at a time, then at least 2 minutes of programming should be the goal. The idea is to ensure the callers don’t hear repeated messages every time they call. A typical on-hold message is 4-8 minutes in length.
    2. If the hold is more that a couple of minutes make sure to thank customers for their time. Apologize for delays if hold time is significant.

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We can record your audio production in a number of different styles from funny characters

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"Messages on hold are often one of the most painful of customer ordeals. But when done right by Scott Greggory and crew with actual humor, it takes a customer hassle and elevates it to a customer experience you tell others about. Click through to check out a couple samples. They're addictive, and brilliant marketing." - Bill Cusick / Author & Customer Experience Expert

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"We have actually had a few callers ask to be placed back on hold just to hear the entire production." - Jake Skeens / Suncoast Communications

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Not to mention it's completely illegal to play the radio to callers on hold. Although the radio station has the appropriate license to broadcast music, your business does not, and that could leave you paying major fines.

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