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Avoid using ‘please’ more than once, it gets wordy and redundant. The goal is to keep the content as concise as possible, moving callers quickly and seamlessly through the options. .

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Avoid beeps and radio silence. Once a customer has been placed on hold on radio silence, the customer tends to hang up in less than 40 seconds because that customer thinks, "I've been forgotten".
Hands-free remote hardware download options also available. If you have a VOIP system and do not require hardware, please Contact Us to discuss file requirements.

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An educated customer is your best customer. So, if you had their undivided attention, what would you want your customers to know? On hold marketing offers the perfect opportunity to talk about the latest solutions in IT security solutions, share your experience and certifications, and assure prospective customers that they have made the right call! In fact, your phone system is a powerful marketing tool for your business, allowing you to easily update your messaging with the season, advertise your support services, or highlight a few customer testimonials. Inform callers of the technology manufacturers you work with, your 24-hour support line, or what they can expect when they work with you. Build your credibility by sharing information about your industry awards, experience & certifications, and more. Reduce the frustration of long hold times by keeping callers engaged with informative content such as details on the latest VoIP systems and Cloud computing. Choose voice and music that compliments your brand and company values.
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Birmingham Telecom have handledour transition from 30 year old analogue lines to VOIP/SIP 3CX phone system brilliantly.The pricing has been very competitive and their technical service is second to none. They are always on hand to guide us through and problems and answer the 'silly' questions we have had.I would Thoroughly recommend them to anyone. Need a Quote from us? Get in touch and receive a call back from one of our specialists within an hour …..

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Brian & the team have been looking after our telephone systems for a few years now. Always an excellent service. Very knowledgable and at hand, should any problems arise.

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    Highly recommend, Excellent company, headset ordered arrived in great time, absolutely fantastic customer service from Jo and excellent technical advice from Scott. Keep up the good work

    Set the right tone for the call by introducing your business in a welcoming manner. The message can be played either by itself or as an intro to IVR prompts.
    We supply many styles of messages including music only, music plus reassuring courtesy messages, trivia or humour. In addition you could choose a dynamic mix of information about your business, products, and services along with educational consumers tips.

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    Over 16% of callers make purchasing decisions based on the messages they hear while on-hold, even if the messages aren’t about your company.

    Website: https://kenyapoa.wordpress.com/2017/09/13/opus-number-1-the-famous-phone-hold-music/
    Copyright © 2021 Advanced Productions, a Division of Graveline Electronics, Inc. All rights reserved.

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    Update your phone's COVID-19 messaging. Whether your business is open as usual, operating reduced hours, or temporarily closed, it is essential that you let your customers know. On-Hold Marketing is open and available for quick turnaround on all your messaging needs. Send Us a …

    Add your custom messaging or favorite music with the flick of a finger. Drag any MP3 file onto the USB drive and you are ready to go.
    It doesn’t matter if you’re writing marketing copy or if you’re writing a comedy script; everything must stay on brand. Writing is about capturing your inner voice and sharing it with an audience. The same applies when you’re writing for a company, and its brand is its voice.

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    Phone Greeting and On Hold Message Script Templates. When it comes to writing your phone prompts, greetings and on-hold messages for your company, sometimes it can be a little daunting not knowing where to start. All you need is some inspiration. Hopefully, these auto-attendant, out of hours and on-hold message templates will help you customise

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    Using personalized on-hold messages and appropriate music is the best way to maximize your callers' waiting time. Newmood is a supplier of on-hold messages and on-hold broadcasting equipment. To find out more about our services, click here.

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a on hold message

Yes. Just give us the concept and we will write and professionally record the messages for you. Or, you can submit your own scripts for professional recording.

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This article will detail the steps to add custom hold music on a Polycom VVX series phone. The steps below must be performed on each phone individually. Find the IP address of the Telephone 1. Press the Home button. 2. Select Settings. 3. Select option 4 Status. 4. Select option 2 Network. 5.

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