All plans are annual plans, paid monthly. Cancellation fee is half the remaining contract fee at time of cancellation.
We generally recommend that clients invest in a system capable of delivering a custom messaging on hold feature. Callers and clients appreciate the improved service levels and the additional free advertising can help turn your phone system into another revenue stream for your business.
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-88% of callers surveyed want to hear product information on-hold and will stay on the line longer if provided with this information – roughly 16-20% said that they have purchased additional products based on information they heard while on-hold.
No monthly fees. Perfect for customers that do not want to update the programs on a regular basis. A state-of-the-art, fully digital on-hold device Professional male and female voice talent Extensive selection of background music Broadcast quality studio recordings Professional script writing Music licensing fees Solutions On Hold utilizes the highest quality digital playback equipment available in the market today.
Use the free included Grace Music Master Software Version 5 to create your targeted message, or register your player and receive one free personalized on-hold greeting.
No one calls customer support to chit chat. They call because they have a problem and are likely irritated enough to get on the phone and ask about it. Odds are they’re not alone, so there’s a bit of a wait before your team can answer. If you were answering support calls, what would you want your frustrated customer listening to in the moments before you pick up?
Includes On Hold Player Rental, 4 min Message, Choice of 1 Voice and Music, Script Writing, 1 Message Update per year. Services Message on Hold: Pay as You Go Bundles Telephone Voice Prompts Commercial Recording Bilingual Voice Over About Us About Us Our Team Our Voice Talent Our Studio Our Partners Help FAQ Help Type of Inquiry General Quote Technical/Service Voice Talent Application How did you hear about us? Google Search Word of Mouth Referral Social Media Heard Our On Hold Message Do Not Fill This Out
These digital systems come with different loading options including remote load, CD load, USB load and Internet Download. Typically we work with your telephone system contact to determine which digital player fits your needs and telephone configuration the best.
You have reached {COMPANY NAME}. Please be assured that your call will receive the time and attention it deserves when we return to the line.
2. If the hold is more that a couple of minutes make sure to thank customers for their time. Apologize for delays if hold time is significant.
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Use the free included Grace Music Master Software Version 5 to create your targeted message, or register your player and receive one free personalized on-hold greeting.
On Hold Audio by Advanced Productions is a professional company with good quality service. I highly recommend using Advanced Productions.
This is a script that your customers will hear when they waiting to talk to an actual person. It’s what place when someone is on hold, and it costs almost nothing to write one up and record.
Of those businesses that responded, 85% would recommend on hold messaging and believe it's a useful marketing tool that adds value to the business. They rated on hold marketing as effective as Internet, TV/Radio, Direct Mail, and Print marketing.
On-hold messages interact with your callers when your operators and representatives can’t. Present a quality first impression while reducing call abandonment. We’ve been creating custom Message on Hold programs since 1987. Every on-hold program is a unique creation for your brand, highlighting what you do and what you do best. Listen to our demos.
Only bring attention to a hold when: But no matter what, refuse your urge to use distastefully curt phrases like “please hold” and “one moment.”. You should always use custom on hold messages, not trite and irritating ones. Before putting a customer on hold, make sure you have a proper hold procedure in place.