Advanced IT Solutions is conveniently located at 8547 Bachman Avenue, Suite 405, and we are pleased to provide service throughout the Rochester area. Our team of experienced IT professionals are available to assist you 24 hours a day, 7 days a week. Let us put our expertise to work for you! Assistance is just moments away.
We ensure you have the right voice, music, style and message to reflect your business perfectly. You can choose from some of the best voiceovers in the business and a range of music styles.
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We generally recommend that clients invest in a system capable of delivering a custom messaging on hold feature. Callers and clients appreciate the improved service levels and the additional free advertising can help turn your phone system into another revenue stream for your business.
Manage the expectations by reminding your clients that the customer agent will speak with them as soon as possible and the wait is almost over.
You have reached {COMPANY NAME}. Please be assured that your call will receive the time and attention it deserves when we return to the line.
We invite you to listen to our Voice, Music and Program demos listed in the playlist below. Music demos are listed first, Program demos are listed next, and our Voice demos are listed towards the bottom. Please click on a demo to hear a short sample.
Select a voice from our extensive roster that will best represent your brand. You can even select multiple voice talents if desired.
You call into a business. While you wait to get to the right person, you listen to music, information about the company and its promotions, or maybe even a recording that reminds you that your call is important to them.
You can change your messages through our online interface and have them playing on hold in 60 minutes or less.
monitor what kind of message we are sending to our callers and the outside world. Some basic rules of telephone etiquette are. . . Speak directly into the mouthpiece of the phone or a headset while talking DO NOT eat or chew gum while talking on the telephone DO NOT cover the phone with your hand or put it against your chest to avoid the
There are companies that offer you a 'free' on hold demo, 'free' script writing, 'free' updates etc, the cost of which is recouped by getting you into a lengthy contract.
We provide a diverse selection of voice artists and licensed music offering a variety of tempos, range, and styles to reflect your unique image. Your browser does not support the audio element.
Once your project is produced, you’ll be able to deploy your MOH program right to your phone system. Or let us handle the implementation with our remote load solutions.
THE PROBLEM...This unit has the same issue as the box we were using from the professional company. Sounds great when callers using lan line but horrible when customers calling from cell phones. Even with the the volume knob turned to maximum.
Note that the music will always play from the beginning each time the unit is turned on. This isn't a problem when using the device for music on hold, it's intended purpose. But for my use, I bought a bunch of 1 GB USB drives, and recorded different "cheesy elevator music" on each, which we will be able to change out for variety.
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Save Time by Building Phone Greeting and Voicemail Scripts. Most advanced cloud call center software offer a variety of phone greetings and voicemail types that can be customized according to the needs of your business.. Effective customized greetings are integral to call center success. The greetings and voicemail messages that callers hear when they …