Website: https://www.mytechdistributors.com/techtips/playing-a-greeting-message-to-callers-while-ringing-phones-on-the-nec-sl2100/
The most common codecs are G729 (compressed) and G711 (non-compressed). They are designed to compress human speech, and often cause a loss of audio fidelity — which is worse in some languages than others. On hold music that has been specifically designed for that purpose, to be used with VoIP systems and codecs, can sound great. But it is not easy to come by.
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UPDATE: I have had this unit for almost 2 years now. It is connected to a UPS battery backup. I has literally been running non-stop since I set it up over a year and a half ago.
The effectiveness of the first three above-mentioned elements are often neutralized by a poor understanding of the broadcast carrier of the On Hold message and how it affects the recording process. For more information on this topic, click here.
at two sites wherever you have a phone system for your business that places people on hold and you want to take the opportunity to sell to a captive audience.
When you work with a professional audio production company, that uses legally licensed music and professional voice over talent and has experience editing audio for telephony applications, the sound quality is going to be much better than something put together by an amateur or something you've recorded and thrown together yourself. Professional audio production is very cost-effective, and you'll get a big bang for your buck by going professional.
Inform your callers of your business hours, address, website URL and more. By answering their basic questions through an on hold service, you can free up your staff for more detailed calls.
“Great service on offer from Media Music Now, quick, efficient and simple to use. Quality of audio for an inbound call centre excellent! Will be using again." Chris Hall, GAP Ltd
2. Interactive Voice Response (IVR) Greeting. The greeting callers hear when they enter your IVR. Sample Scripts: “For English press 1. Para Español presione el número 2.”
This short video will show you how you can load a custom on-hold message that you have saved on your computer directly to the AT&T Syn-j phone system. In th
“Hardly a month goes by that one of my patients does not compliment us on our On Hold Message. It’s been a great image builder.”
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5.0 out of 5 stars Solved our royalty-free hold music problem It works perfectly as advertised and solved our royalty-free hold music problem. When it arrived, we installed it with our office telephone system and have never needed to worry about it again. It has such a wide selection that callers get different music every time they call - it does not noticeably repeat. We even got a few compliments from clients in the first month (who had apparently got tired of our old 45-second repeating loop). Terrible product, will not work at all I have purchased 2 of them hoping it was a glitch but neither work, in addition I called support, no help at all, said they would call back-never did.
Website: https://support.zoom.us/hc/en-us/articles/360028212652-Customizing-audio-greetings-and-hold-music