My company is based in Stockport. The team at Birmingham Telecommunications remotely accessed my disabled telephone system. Shaun and Lee efficiently and quickly fixed the problem, enabling us to function again.Their efforts deserve high praise. I would not hesitate to recommend this company.
Drumroll, please! Like love, the help you called in for isn’t always on time. At least you’ve got Bobby Kimball to keep you company while you wait.
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Website: https://www.onholdinc.com/mohblog/step-by-step-guide-to-custom-on-hold-messages/
Someone is late for the conference call, so the music starts. "Well, I've been sitting here all day," the song begins, sort of croony, with a vaguely country affect — the kind of opening that leads you to expect there is, somewhere, an ex-lover who probably isn't coming back. A certain variety of pining. But then, a few bars in, a turn: "Yes I'm waiting on this conference call, all alone. And I'm on hold, yes I'm on hold... I hope it's not all day, ey!"
Our customized programs are 6 minutes long and include up to 11 messages. A variety of packages are available–whether you need one program that plays year round, or you want to update your messages each month.
On-hold messaging is also great time to encourage consumers to spend. For example, you can offer customers who spend more than $99 free shipping, customers who order 3 items a 4th item free, etc. Think “upsell” with your ads on hold – you’ve got the customer on the line patiently waiting to (hopefully) spend money.
All plans are annual plans, paid monthly. Cancellation fee is half the remaining contract fee at time of cancellation.
Not quite the desired effect, I think you’ll agree. It might be funny if you and I didn’t have to endure it time and time again.
Hold music and on hold music - one hour of the best music on hold: Volume #1. For use of hold music for telemarketing and hold music for phone systems. This
You call into a business. While you wait to get to the right person, you listen to music, information about the company and its promotions, or maybe even a recording that reminds you that your call is important to them.
The best option would be to customize your on hold messages to include the expected hold time, mention ongoing promotions or upsell, and provide other helpful up-to-date information about your business, self-serve options, or anything else that may be relevant.
Thank you for calling BusinessCo. Unfortunately you have called us outside business hours. For more information on our products and services please visit our website at businessco.com.au. Alternatively, please leave your name, phone number and a message and we’ll return your call on our next business day. Thank you.
24% said that on hold messaging had been directly responsible for sales (54% were unsure as they do not track this kind of information)
Claim your business to immediately update business information, track page views, and more!
* * A voice over script must accompany every order. The music is not available alone.
The more frequently your callers hear that (or any prompt), the less they believe you.
Why wouldn’t you give the same attention to the tool that keeps your callers on the line? "As a species, if you like, we feel like music helps us. That's the only way you can explain it persisting for so long." –Professor Adrian North,Head of the School of Psychology and Speech Pathology at Curtin University, Huffpost.com How to Choose On Hold Music for Your Business