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Generic music can help keep them on the line, but why waste money playing pointless music, that requires a license to play, when you can be promoting what your company does?

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Telephone System support & maintenance contracts are important. Without access to your phones, you’ll likely face missed opportunities, frustrated customers,… Cookie Policy Environmental Policy Privacy Policy Terms and Conditions Complaints Procedure Email Us 0121 716 8888 Telecom House, Station Road, Coleshill, Warwickshire, B46 1HT
1.) All our lines are busy at the moment – Please be patient. We will be with you momentarily – PAUSE – Have you already visited our website www.johndoe.com? Your concerns are important to us, please hold the line, you will be connected as soon as possible.- PAUSE – Just a moment please, the next available team member will be there for you shortly. .

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We began as a message on-hold company with one employee: our founder, Katie, over 25 years ago. Over the years, we’ve grown to become the industry standard. Since our inception, we’ve helped thousands of veterinary practices develop engaging on-hold programs that inform their clients, drive more appointments, and grow their practice.
The difference between writing a script and writing for print is that scripts must be written for the ear and written for effective delivery by voice talent. It must be written in a conversational tone. When you create a script that’s listenable, your callers will better understand your business.

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10. Max Wait Time Reached Message. What the caller hears when they have been waiting in the queue for the maximum amount of time. Sample Scripts: “You have exceeded the waiting limit for this queue.
Can I use the music of my favorite artist/band/performer as the background to my Message on Hold program?

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Sample 1 — "Thank you for holding. ABC Homes offers the finest in Luxury living in 10 new home communities in the metropolitan area. Whether you desire a luxury condominium, a townhome, or a single family detached home, we have the home that is right for you! Someone will be with you shortly."

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Website: https://smartonhold.com.au/message-tips/2018/05/on-hold-messages-cordless-phone/

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    Voicemail Greetings – outgoing message recordings for after-hours voicemail box and when a call can’t be taken.

    DO: Listen to your music on hold right through once you’ve put it live to check the quality
    The main objective of a caller navigating an IVR system is to get to the desired destination as quickly as possible. If the script contains overly wordy phrases and long descriptions, the callers will get frustrated with every passing word.

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    Knowing which headset will work with which telephone system can be a minefield but these people are always keen to advise.

    Currently in Las Vegas: Thursday, September 30, 2021, 8:38 am PDT You Are: Home » Message On Hold » Get A Holiday Message On Hold! Message On-Hold Equipment / Record / Playback / Interfaces / Digital Voice Announcers To view our Digital Playback Equipment, Interface units and Telephone Systems, from corporate offices to home based businesses, KSU, Non-KSU, even consumer telephones, CLICK HERE Audio Recordings & Voice Prompts
    A phone line isn’t a state of the art speaker system; its primary function is to make sure the call is connected. Volume changes, frequency, and distortion are all elements to consider when choosing hold music.

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    Humor is a gift you can give to your callers. It lightens the mood, relieves stress, and can even ignite those random explosions of joy known as laughter.

    When you plug in your PawsTime Message On-Hold system, you’re plugging your client-owners into the freshest and most engaging veterinary health and behavior topics and information.
    3. Don’t repeat the same message over and over again, create a sequence that provides relevant messages during the duration of the hold.

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    3. Available Agents Greeting. What callers hear when they are routed to an available agent. Sample Scripts: “Please hold while you are connected to the next available agent.”

    No one calls customer support to chit chat. They call because they have a problem and are likely irritated enough to get on the phone and ask about it. Odds are they’re not alone, so there’s a bit of a wait before your team can answer. If you were answering support calls, what would you want your frustrated customer listening to in the moments before you pick up?
    Your subscription is managed by your iTunes or Google Play account. If you prefer to use a different payment method or need to accommodate a larger team, please sign up on our website.

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Statistics show that approximately 34% of callers who hang up will never call you back. In addition, callers wait an estimated 70% longer on the line when they are listening to interesting information about the company they are calling. These statistics suggest that providing a customized message that is tailored to your company can be more effective than playing music or leaving the customer in silence while they’re on hold.

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“On hold messaging from Media Music Now is affordable. There are no ongoing payments, no contracts and no annual PRS fees. Professional on hold marketing has never been so easy.”

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A very smart way to market your business by delivering an engaging message wile they wait. Ideal for small to medium businesses Quality recorded messages from an expert production teamCompetitive packages

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Hiring a specialized on hold messaging company can get expensive. As a more affordable alternative, you can use pre-made, ready to use on hold messages and music, like the examples we mentioned earlier.

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