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Great company and products with staff who are knowledgeable and always willing to help.Would definitely recommend.
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The best hold music has few instruments and preferably only one. Simple music handles the change in quality better than a full orchestra arrangement. The latter gets distorted, particularly if it’s too loud for the phone to handle and clipping happens. No one wants to hear a dirge-like cacophony masquerading as “Pachelbel’s Canon in D.”
A study by Infomax inc found that callers tend to stay online for 25% longer if there is a mix of on hold messaging and not just plain music. So you need to mix it up.
Related: How to select, license, and format on hold music for your business phone
Really helpful in assisting to select the right products for our needs. Definitely more concerned with offering expertise than just making a sale. Great service!
On-Hold Messages allows you to create a fully customized and professional production that decreases perceived hold time, educates, and even entertains your patients, all while they are on hold! Best of all, the system is 100% maintenance-free, allowing you and your Team to focus on your top priority, Patient Care! Create a positive patient experienceMake a good first impressionInform, educate & motivate callersPresent new treatment options Cross sell products and services Differentiate your practiceBuild patient loyaltyReinforce other marketing effortsOffer tips for proper oral careReduce caller “hang ups”
"We have actually had a few callers ask to be placed back on hold just to hear the entire production." - Jake Skeens / Suncoast Communications
Website: https://sporkmarketing.com/4600/parts-marketing-idea-ads-on-hold-phone-system/
Above all you must encourage the caller to remain on the line. Provide reassurance to your clients that an agent will be available soon and don’t forget to convey the idea that their time is valued and their call is important.
1.) Toutes nos lignes sont pour l’instant occupées – Merci de bien vouloir patienter. Nous vous prendrons en charge momentanément – PAUSE – Avez-vous déjà visité notre site internet www.johndoe.com ? Vos problèmes sont importants pour nous, restez en ligne, vous mis en ligne rapidement. – PAUSE – Un moment s’il vous plait, le prochain membre de l’équipe sera avec vous rapidement.
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source: Whats the name of the music peace commonly used while putting some on hold over the phonr?
Sure! If you can hear it on the phone, we can produce it and bring it to your callers. We do Auto Attendants, Phone Trees, After-Hours/Closed Messages, Voicemail Greetings, IVR Prompts, Conference Call Messaging, Holiday Messaging, and more.
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2. YOU HAVE A CAPTIVE AUDIENCE. The time that your callers spend on hold is time when they are a captive audience. Providing messaging when callers are on hold helps occupy and entertain them to some degree; and most importantly, your business can make the most of that captive customer time.
On Hold Message 4 – Is there anything the caller should know about? This may be current news in your industry or seasonal promotion.