Very helpful, prompt and friendly service made it very easy to set up messages on hold.
A phone system with a Music On-Hold input connection. Have multi-line phones, a hosted PBX or VOIP phone system? Contact us and we'll get you set up!
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The team at Killerspots is committed to providing you with game-changing on hold messages and music. We want to make sure that you’re able to take advantage of the time your customers spend on the line. That’s why we offer a 100% guarantee on everything that we do! If you’re not satisfied with your message, we’re not either. Just reach out to our team and we’ll make sure to make it right. With us, you can rest easy knowing that you’ll receive an on hold message that works for your needs.
Although most clients select just one voice talent to read their entire script, some choose two voices for a more interesting finished product. The most common choice is to have both a male and female read the script in an alternating format.
Take your pick from these options and also remember that when you incorporate IVR and on hold music with an effective contact centre management system – you create a more efficient framework of ticket resolution.
TunePocket is a royalty free stock music library. Get unlimited download access to thousands of music tracks, loops, and sound effects with an affordable subscription plan. Use our music in personal and commercial videos, films, games, and other projects. New music added daily. This audio preview is for evaluation purposes only and does not come with a license to use it in videos or other projects. Home About What We Do Why Choose Message on Hold Meet Our Team Testimonials FAQ Products Primary Care About Primary Care Primary Care Monthly Pawdcast Feline Only Monthly Pawdcast Primary Care Traditional ER & Referral About ER & Referral Emergency & Referral Traditional Industry Partners Audio Samples On-Hold Message Samples Voice & Music Samples Contact Us
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Voice Prompts – usually combined with a Business Intro announcement, used for Auto Attendant and IVR prompts to provide menu options and assist in telephone navigation.
5) Should you opt to write your own on-hold script to make it sound more personal, don’t forget to read it aloud yourself to see your long your message breaks. An experienced and reputable provider should include the creative copy-writing as part of the package.
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Whether your audience speaks one language or twenty, it’s essential to communicate your message effectively. Not only can we provide professional translation services by native language speakers with fast turn-around at an affordable price, but we can create multilingual audio productions by authentic voice talents in languages spoken all over the world.
Has your business experienced changes since the COVID-19 Emergency? New hours, special handing of customers, new procedures, etc.
Ultimately, your choice of hold music isn’t going to make customers happy if they’re being kept waiting for more than a few minutes, or endlessly passed from one team to another. There are plenty of technologies available to make the inbound call experience faster and more enjoyable although these will vary between different call centre solutions. If you’re not sure what tools you have available to optimise your inbound experience, your call centre software or systems provider will be happy to help.
On-hold messages let your customers know you haven't forgotten about them, and they are also a great advertising tool. While your customers are on hold you can tell them why your company is the best, or tell them about new product offerings. You pay only once for production, then the air time is free!
Here’s an example of some royalty-free music that we use both at CD quality and hold music quality.
Avoid beeps and radio silence. Once a customer has been placed on hold on radio silence, the customer tends to hang up in less than 40 seconds because that customer thinks, "I've been forgotten".
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