No excuse not to use Customised On Hold Messages with a choice of DIY On Hold Messages through to a complete Customised On Hold Message production there is one sure to suit your budget and business.
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We provide a "sound" alternative to callers listening to dead air, feeling forgotten and unimportant, or worse yet, listening to competitor's commercials on the radio. We offer you an "Opportunity on Hold" - an opportunity to make the best of your customers' time while they wait on hold.
Organising your Customised Message On Hold is as easy as contacting us. Each business is unique and your advertising on hold message reflects this. You will need to answer a few questions about your business and from that we can create a draft for your review. Changes are made as necessary until we have final approval taking your script to the next stage.
“Call center operators who picked up the phone reported feeling less emotionally exhausted when dealing with customers who heard standard pop music.” –Time, “Why Music on Hold Drives You Crazy”
Connect your Business Audio System via the built in RCA mono audio output. Utilize the optional 8/600 ohm switch on the rear of the unit to optimize your audio output level for either newer or older phone systems then, set the perfect volume level for your callers via the front located master volume switch.
One that makes time not seem like a constraint, one that has a mix on hold music and voice messaging sprinkled across.
Maven engages Jonny Jingles for every production as his audio engineering and composing is exceptional. I cannot recommend him highly enough.
For more information and to hear additional on hold messages examples by industries and markets click here Length Words Price 1 Minute 100 $99 2 Minute 200 $139 3 Minute 300 $179 4 Minute 400 $219 5 Minute 500 $259 6 Minute 600 $299 7 Minute 700 $339 8 Minute 800 $379 $50 for the first 75 words and $25 for every 75 words thereafter
However, if there is no other option but to place your customers on hold (perhaps during a busy season), you need to make the experience as pleasant as possible.
Wondering how to install / connect an On Hold Message Player to your business telephone system? This video shows you all of the connections, step by step, a
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Knowing which headset will work with which telephone system can be a minefield but these people are always keen to advise.
They offer a great service and the information provided makes it easy when choosing the right phone system.
Custom hold messaging can be used to deliver high-quality, professional customer service as well as showcasing a more polished image for your business. Smaller businesses can even use custom messaging in combination with auto-attendant features to project a larger, more professional image than may otherwise be possible.
Browse our library of licensed music to find the genre and music selection(s) to best suit the demographics of your callers.
The waiting queue allows the caller to wait on the line and should not be longer than 5 minutes. The queue announcement may also be introduced after a "Welcome Message”. The waiting announcement is then cut immediately after the end of the "Welcome Message". The pauses between the announcement blocks in the queue should be about 30 - 60 seconds. With us, you can choose the desired durations. Here, you can get the right background music for your queue.