-88% of callers preferred on-hold messages to other hold options, and 16 – 20% made a purchase based on an on-hold offer.
3.) En estos momentos todos nuestros empleados están ocupados. Le transferiremos lo antes posible. ¿Ha visitado nuestra página web www.johndoe.de? Ahí encontrará un resumen de nuestros productos y servicios. Su llamada es de suma importancia para nosotros y por eso nos dedicamos a dar tiempo a nuestros clientes. Lo sentimos, todas las líneas siguen ocupadas y por eso le rogamos que tenga un poco de paciencia.
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1.) En estos momentos todas nuestras líneas están ocupadas. Por favor, tenga un poco de paciencia, en seguida le atenderemos -PAUSA- ¿Ha visitado ya nuestra página web www.johndoe.com? Sus preocupaciones nos importan, por favor, manténgase a la espera, le transferiremos lo antes posible. -PAUSA- Un momento por favor. El próximo miembro del equipo que esté disponible le atenderá en breve.
It doesn't matter how great your customer experience in store or with an employee is, if you neglect the on hold experience, you're neglecting the customer. Not sold? Check out Number 5, below:
THE PROBLEM...This unit has the same issue as the box we were using from the professional company. Sounds great when callers using lan line but horrible when customers calling from cell phones. Even with the the volume knob turned to maximum.
Browse our library of licensed music to find the genre and music selection(s) to best suit the demographics of your callers.
What’s the average length of the musical interludes in a Message on Hold program?
Engage, attract and appeal to your callers while promoting your business and reinforcing your brand.
3. Don’t repeat the same message over and over again, create a sequence that provides relevant messages during the duration of the hold.
Get the specific type of Message on Hold equipment your organization needs and stay on budget. We have USB thumb drive systems as well as Enterprise level equipment that will interface with your network or phone lines for convenient and secure use.
Informational message on hold sections make user of wait time by providing the caller with product, service or support information. This is a good opportunity to cross sell items to the caller that they may be interested in, provide detailed location descriptions and general business background information.
Over 22 million people have used CostOwl to research average prices and over 750,000 visitors have used our free Request For Quote tool!
"I just wanted to tell you that I stumbled onto your website for Humor On Hold™, and I listened to every recording. Your work is hilarious and it brightened my day. And who doesn't want a compliment from a random stranger on the Internet? So, thanks." - A.H.
We have a few examples below we’d like to share so you can customize your on hold messages based on your needs and industry:
Even if you’re business is not getting a high volume of inbound calls, if you transfer ANY calls or ever put customers on hold, even for just 10-15 seconds. Always use that time to give the customer another reason to think positively about your business.
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Generic pop songs perform better than those with prosocial lyrics or instrumental music. It turns out people calling in with grievances don’t want to hear songs about helping the world, and stereotypical elevator music triggers anger when on hold for extended periods.