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1. Start with a warm greeting. It’s only polite to say “Hello”. However, don’t forget to ask the caller to stay on the line and wait.

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There are three parts to a perfect on hold message: the script, the speaking tone and the written tone. And of course, there is also the music, which plays a big part in representing your business brand.
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-When callers are presented with On Hold Messaging vs. silence or a radio commercial they will stay on hold longer, they are more likely to exhibit interest in the product advertised, they are more likely to retain information, and they are less agitated.
Voicemail Greetings – outgoing message recordings for after-hours voicemail box and when a call can’t be taken.

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    It would be helpful to be able to choose a greeting for the voicemail override on the online portal and the pc phone app instead of just on the mobile app. The doctor's cell phone is connected to weave, but we do not have office cell phones. The doctor wants the front office staff to be able to handle changing the office phones and greetings without having to ask to use his personal cell phone and he does not want to require the front office staff to connect their personal cell phones to Weave in order to choose a greeting for the Voicemail override. Please consider adding this feature to the online portal. Thanks. Kristina Tague commented · November 27, 2019 9:28 AM · Flag as inappropriateFlag as inappropriate · Edit… · Delete…

    “Thank you for calling Media Music Now, one of our advisers will be with you shortly”
    We are proud to offer a variety of regional English accents and natively spoken languages for your on-hold messaging needs.

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    You spend thousands on advertising to get them to call you. Now treat them right when they do!

    There are companies that offer you a 'free' on hold demo, 'free' script writing, 'free' updates etc, the cost of which is recouped by getting you into a lengthy contract.
    Humor is a gift you can give to your callers. It lightens the mood, relieves stress, and can even ignite those random explosions of joy known as laughter.

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    Browse our library of licensed music to find the genre and music selection(s) to best suit the demographics of your callers.

    Talking about windows could be dull and boring, but not with Charlottesville Glass and Mirror! With a message that grabs callers by the ear, while at the same time focusing on premium window products, we help Charlottesville Glass and Mirror get their message out in a fun, creative way. We think you can’t help but smile as you hear what we’ve done for CGM! This a great example of true Voice Acting, followed up by an excellent delivery from a special out-of-house voice!
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    “Thank you for continuing to hold, your patience is appreciated. Please continue to hold and we will be with you as soon as possible. Alternatively, if you would rather leave a message and get us to call you back please press 0 at any time.”

    If you are running a VoIP (Voice over IP) phone system, we can also provide VoIP messages on hold, whereby we only supply the digital content excluding the equipment. If your organisation is only using a single telephone line and not a PBX / PABX multi line phone system, you can still enable your telephone for on hold by connecting to one of
    Mixes of Mozart and Beethoven’s classic symphonies are a great way to keep customers engaged as they wait to get on hold.

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4.) Tutti i membri dello staff sono ancora impegnati a servire altri clienti. Si prega di avere pazienza, saremo da voi tra breve. – PAUSA – Purtroppo, tutti i membri dello staff sono ancora occupati. Si prega di rimanere il linea un momento. Potete anche inviarci una e-mail a: [email protected]. Vi richiameremo al più presto possibile.

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OnSIP’s enhanced music on hold allows each user to select their own hold music, so each caller gets different tunes depending on who put them on hold or which menu they came in through. (You can even change your hold music for the holidays or for a special event!) You can also record a customized hold message to engage your callers while they’re waiting on the line. This presents a great opportunity to advertise additional features of your business or inform your audience of a special sale or promotion.

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Our awesome Cloudstream player allows you to update your message on-hold productions via the cloud. Connect to a standard wired internet connection, Wi-Fi or update without a network connection using a USB flash drive. Our revolutionary player also allows you to stream business background music from a second zone. One player does it all!

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Avoid beeps and radio silence. Once a customer has been placed on hold on radio silence, the customer tends to hang up in less than 40 seconds because that customer thinks, "I've been forgotten".

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