Pay once and receive your audio within 3 to 5 working days (subject to availability).
Inform callers during your closed time of your opening days and hours and suggest they visit your website. Call Menu Options / IVR
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Creating dynamic and captivating on hold programs has never been easier! Simply create your free account, and you will be taken to our newly updated order portal. In just 3-4 business days, we will deliver your custom Message On Hold in the audio file format you need, so you can easily implement it into your phone system for callers to enjoy. Create an Account Login Now
Thank you for calling {COMPANY NAME} – your number-one source for {describe type of service}.
Very helpful, prompt and friendly service made it very easy to set up messages on hold.
Sample 4 – “We appreciate your patience while we are assisting other customers. Kitchens Plus has the largest selection of granite countertops in the state. Our design professionals will assist you in selecting the granite that is right for you, then they will walk you through every step of the design and installation process. Thank you for holding.”
Custom Messaging on Hold is a service that uses pre-recorded messages, music and branded content to improve your callers hold experience. Instead of dial tones, beeps or silence you can play a custom message of your choice to callers while they wait.
For the best results, we recommend a studio recording of your representative’s voice. If needed, we can also arrange remote voice recording via telephone or smartphone app. Most often, a “special message from the CEO/President” will be a component of an on hold program, with the remaining messages recorded by one of our professional voice talents. This maintains a “spokesperson” approach and creates a distinction between standard content and the CEO’s announcement.
If you use social media to promote your business or have a newsletter, make sure your Client Relations representative and Script Consultant are on the distribution lists, so they can be sure to include any relevant content.
1. Start with a warm greeting. It’s only polite to say “Hello”. However, don’t forget to ask the caller to stay on the line and wait.
I have used On Hold Audio by Advanced Productions since opening our law firm. The owner and all team members are professional, timely, creative, easy to work with and always on-point. I love their on hold voice selections; their on hold music selections are numerous and varied. I will not work with any other company for my on hold needs. Fausto is particularly amazing and their prices are very reasonable. All projects were delivered ahead of schedule!
Sample 5 – “Thanks for holding. Dazzle your clients with delicious cookies featuring your company’s logo! Orders are available for batches as small as 200 cookies! Someone will be with you shortly.”
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You have reached {COMPANY NAME}. We will be with you momentarily. Please note your call may be recorded for quality assurance purposes.
8. Outside Business Hours. What the caller hears when they call your company outside of business hours. Sample Scripts: “Thank you for calling [company name].
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You might be thinking, “Great, thanks for the info, I’ll go pick something neutral, like classical, or upbeat, like pop.” Slow your roll—there’s a lot more to hold music than just genre.